Big K's Towing Service

I was involved in a small accident on August 14, 2023. I slid off the road on a sharp corner in West Virginia. The tires were spinning so I couldn't get out, so I dialed 911. The police arrived and called for a tow truck. The tow truck arrived, hooked up my car and proceeded to winch it up on their flatbed truck. At the top, the hook released, and my car was launched into a grove of trees. The driver then hooked it up again and, this time, was successful. The damage was witnessed by at least one of the officers, who took pictures. My body shop is in contact with my insurance company and the tow truck company, Big K Towing. Today, I was contacted by my body shop, and they told me the tow truck company is refusing to pay. I need to sue the company for more than $6,000, the remaining damage to my car,

No problem dealing with them - Price upfront and on time! Just a terrific company to deal with. They used to be a client of mine and now I'm one of their clients.

Although Big K's has fine craftsmanship, they have poor time management and lack a definitive answer when asked specifics. I brought my car to them after an accident because Nationwide insurance told me they were a blue ribbon shop. I called them the next business day to find out the estimate and was told it would take about 50 hours of labor. 4 1/2 weeks later I am still waiting for my car. Every time I call them they are giving me more reasons why they can't finish my car. Part of that could be because THEY DON'T WORK ON FRIDAYS! Their explanations for the delays were poor and different every time I talked to them. If you are looking to get your car fixed and back to you in a reasonable amount of time, take it anywhere but Big K's.