Auto Guardian

These guys are crooks!!! They gave me a quote over the phone for $75/hr with a three hour minimum. They told me that I had to pay by credit card for the first hour to secure my appointment time. I found out later that this is illegal.



When they showed up they never gave me an actual written estimate or cost of materials. They just made me sign and initial a bunch of forms telling me that it was required before they would start. I asked them several time for copies of what I signed and a price list. They kept telling me that they would give me the estimate and the prices which they never did.



Once they got to my new location they held my belongings hostage and said that they wouldn't unload the truck until I paid them an outrageous amount. They wrote up the estimate after they got to my new place. They estimated 5 hours and even changed the times on the time bar to match 5 hours even though they never worked the five hours. They never credited me the initial $75 for the first hour. Before they unloaded the truck they flashed some sheet at me and said that was the supplies I used. They came out to some made up amount. In total I ended up having to pay $965 or I wouldn't get my stuff back. They only did a partial move that included one bedroom, a dining table, speakers, TV and a lamp with about 6 boxes that were already packed. They only traveled 7 miles.



I called several times to customer service to get copies of the forms and to question my fees. They ignored me until I told them that I was going to file a complaint wit the PUC after which they referred me to a claims company. I didn't feel comfortable talking to that company because I felt they were trying to direct my statements into only what they wanted to hear.



Needless to say, I'm filing a complaint with the CA Public Utilities Commission.



But, don't take my word for it. Check out the BBB. At the time I'm writing this they have had 35 complaints in the last 36 months and rates them Unsatisfactory. The BBB revoked their membership on 9/25/08 and they have been on suspension since 06/08 but on their website they say they are a top rated BBB accredited business. They also claim to be part of the CMSA on their website and when I spoke to the CMSA they are not member.



Do yourself a favor and avoid these guys like the plague!!!!