ORR Automotive

I have a unique experience today I never had entire life. I went to check my transmission fluid leaking second opinion because my last routine oil check, I was told that there may be possible transmission oil leak and may need replacement of gasket. I went to Orr Automotive for second opinion and I knew Mr Orr before and lt has been several years. I noticed that there are different guys this time. I asked what papered to Mr Orr and they told me He is working part time only. Anyway they told me that I have to leave my car at the shop and they will provide shuttle service to my home. It was around 10:00 am I did not hear anything by 1:00pm . I called them and asked that they checked my car. He told me that he called my home phone and I already gave them permit to repair my car. I told him that I never got phone call from him and I have been home ever since they gave ride. I asked what they are going to repair and he told me that they found oil leak on transmission, water tank and engine oil costing me $955.00. I went to there and I saw my car. I asked what they did anything so far? They said that they did not do anything yet. I told them again that I will pay their diagnostic job and I do not repair my car in their shop and wants to take home. They keep repeating that they got repair permit through phone on my home phone. I told them that I am the owner And I never gave them permit to repair my car and never talked to him regarding this. Because they are so sure through phone conversation before, I already check with my phone company that they did not make phone call to my home before I return to their office. Keep talking that once my car is their promise, it is law that it is entire on their decision that when I can take my car back. At this point, there is no sense to talk to them anymore and I went to my lawyer's office to discuss this matter. I talk to office clerk to arrange to meet my lawyer. When I drove back home with Lexus

I had my front and back rotors machined and new break pads put on the back and I would recommend Orr Automotive for anyone that needs an honest mechanic. Not only is the shop very clean and professional, they don't try to upsell you. Also a 10% discount for AAA members. I am so happy to finally found a mechanic I will consistently bring my car to.

Honest, generous service.

I stopped by at 5pm on a Friday because I was leaking coolant and needed to know what was wrong. I asked them if they could just take a look and let me know the problem, and that if the radiator was busted I would replace it myself. In ten minutes, they raised up the car, found the leak, explained to me that I would need to replace the radiator (knowing that this wouldn't earn them any money) and even filled my radiator and reserve tank with coolant so I could get home. All on a Friday afternoon! These guys are great.

After scouting around for a place to handle my various family vehicles a Ford a Subaru an Audi and yes a Volvo that I wish were a Honda at times. The kids need to be unique right! But I get the Audi cause that is my forte. I was looking for a place that was in business for a long time because the last spot left me in a pinch with no warranty in sight cause the doors were closed. Found out they had 2 year 24k warranty that was cross country (one of the main reasons I chose them) and got a quote for my Audi Brakes and service smashed the penske dealer prices by 5 bills as in benjamins people! They helped me to get the dealer to accept the failed part causing me to be out only a partial of what it could of been cause I went with Mr. Quality who closed the doors down the street. They checked out the whole vehicle thoroughly and talked to me about a fuel injection cleaning, I wasn't sure about that but then they showed me all the build up in my engine with a fiber optic camera ..........talk about high tech and knowledgeable friendly staff. Called dealer they wanted $275 more yes more than Orr I could pay it but why when I now have new a place I can call my one stop shop closer to home with a staff that seems well versed in their profession. Honest they are as then soon after all my joy of getting 6 extra mpg cause of the injection service or that is all that could of caused this increase according to work performed, yes that is right 6 extra mpg tested 2 tanks and I track it close being a math guy. Glad to know that cause after my Audi's tip top return to the road my sons Subaru was in a bad way driving like an erratic demon on steroids. Meaning throwing lights and all not going over 35 while jerking all over the road............ thought the transmission was toast even told them that it needs a new transmission. They called me up about an hour and a $235 sensor did the trick, an upstanding decision as to their integrity when I was thinking thousands for a transmission that I sold myself on getting thinking that was the problem and would take a few days time instead a couple hours with a coolant service oil change tire rotation and these Gentlemen stepped up and made it happen in a short period of time with no complaint possible easy o the wallet considering the situation. Top notch guys i see why you are on here with so many good reviews keep it up! You got me for life which says a lot being that I was skeptical when burned by that other shop. Friends family and random people I encounter headed your way.

Great service very reputable and honest. I had not visited this place for a while and the improvements that I have seen are great, much cleaner, faster service with all said and done I saved some money also.