WG Speeks Heating & Air Conditioning

If I could give this company 0 stars I would. Please use my experience as a warning for what you could potentially deal with when using this company.

I called WG Speeks on a Monday morning when I woke up to a freezing house and a totally blank thermostat. A technician arrived at my home around 9:30am and proceeded to run 'diagnostic tests'. After about an hour, he determined that my heat pump in the attic had a short. After 2 more hours of searching for the short he explained that I would need a new electrical board for the heat pump. He had to leave to retrieve the parts and returned telling me the part was still under warranty which was great. After an hour he was still installing and I had to leave for a funeral so I told him to continue while I was gone and call me when he was finished. The technician finally called me at 4:40pm (7hrs total!) saying he had just left my house and that I was only getting emergency heat because my system still had a short somewhere. He left an invoice stating that I needed yet another electrical board replaced at my outdoor unit and that my thermostat needed to be replaced and that I should call back and schedule more service.

The next day I had my relative who happens to be in the HVAC business come check out my situation and give me a second opinion. My cousin located the actual short and fixed the problem in 15 minutes!! I called WG Speeks the next day to inquire about the invoice and let them know they diagnosed the problem wrong. After multiple phone calls with my second technician, myself, and my father, the service manager Scott refused to come down at all on the bill ($497) for 7 hours of labor for work that did not need to be done and a problem that took a well-educated technician 15 minutes to fix.

Don't let this company give you the runaround like they did with me. In my personal opinion they are dishonest and inept.

While this company has very nice and friendly people, both in the field and in the office, they charge you $95 for a service call...and it's only for the first 30 minutes, and they never, never make you aware of this! For every 15 minutes after that it costs you $20! I've had them stand around and talk on the phone to the office, or another technician, or wait for my humidifier to drain...all of which takes time, is unproductive, and I'm paying for it!

They need to have not only something on their website, but also make sure every customer is aware of the service charge only being for the first 30 minutes...but they never do.

We will never use this company again. Paid extra for a call on Sunday. This got us nothing other than a diagnosis as they didn t have the parts to fix it that day. Diagnosed it wrong. Charged us twice for labor even though they should have been doing all the work at one time if diagnosed correctly. No one with authority will talk with you--forced to deal with a dispatcher with no authority. Did nothing to get parts covered by warranty like they said they would. We had to do all the work. Didn't return our calls so work went a day longer than necessary. Would never use again.