Valley Sleep Center

This is the worst run business I have used in a very long time. I categorically guarantee they will waste your time and money...and lots of it. Save yourself the aggrevaition and do business with one of their competitors.

Got mixed feelings about this...the staff at the center was great! The facilities were very nice, clean and seemed well organized. Doctor was great. Respitory therapist was great as well. However, the business aspect was something else. I think they were too lazy to re-verify my insurance in February as I had asked. Atleast then I would have been prepared for the $1800 bill instead fo the suprise I got in the mail.

I was seen in late March/early April for a regular sleep study and an MSLT test. If memory serves, the sleep study was March 31st and the MSLT test was April 1st. Leading up to my actual appointment, I had been seen for a consult and had several phone calls and emails with employees of the Sleep Center. Each time I verified the appointment, I also verified that the cost to me would only be a $40 copay per test. I was also told that one of the medications I was on could interfere with the results of the MSLT test and that it was advised that I stop taking that medication for two weeks leading up to the MSLT test. I spoke to my doctor about this, and she said not to stop taking my medication. I informed two or three people at the Sleep Center of this. Had I known that I would be writing an email like this one, I would have written down their names. I was told that "they" may or may not decide to actually do the MSLT test. "They" decided to run it. "They" also decided that a urinalysis was necessary to determine what medications I was taking, even though I had not only given that information in the paperwork, but I had brought my medication with me.

The following evening, I had an appointment to review the results of my sleep study and the MSLT test with a woman who introduced herself to me only as "Maria." She made me wait twenty minutes after my appointment time, but even then she hadn't bothered to look at my results yet. We looked at them together, but none of them made sense. For my sleep study, I woke up 134 times in 10 hours, and yet they said I had over 90% sleep efficiency. Do me a favor and think about that for just a minute. Exactly how efficient do you think your sleep is when you wake up every five minutes on average? They also said that I move my legs quite a bit while I sleep, but neither remedy nor reason was offered at all. It was simply an observation, like, "Hey, you're short." Maria said that the results of the MSLT test were inconclusive because of the medication I was taking. Why even bother with it if you know going in that the results are going to be meaningless? I was diagnosed with idiopathic hypersomnia, which sounds like a real thing, but all it means is that they don't have any idea why I'm tired all the time.

But wait, there's more! Remember when I told you that each time I talked to someone about my appointment at the Sleep Center on the phone, I confirmed that all I would be responsible for was a $40 copay for each test? I began to receive bills in the mail in late April for the amount of $848.61, which was the portion I was responsible for after what my insurance covered, WHICH I HAD SPECIFICALLY ASKED ABOUT PRIOR TO MAKING AN APPOINTMENT AND WAS TOLD ONLY $40 PER TEST. I also received a bill from Lab Corp for $69.21 for the urinalysis that didn't actually need to be ran. I was unprepared to pay this much money, because from what I'd been told, I had only budgeted $120 for the two tests and the initial consultation.

All told, my experience with Valley Sleep Center has cost me over $1,000 and a day's vacation from work, plus a great deal of stress. I sent a detailed account of my experience to Lauri, the company president, who refused to refund me the difference between what I paid and what I was told I would have to pay. I filed a complaint with the BBB, and I will tell anyone who will listen to stay away from this business.