Primary Health Medical Group

Aug2017 I took my 4yr old to this Primary Health location. My son threw up that AM, had a mild fever, and spots in his mouth & throat. They ran a strep test. The provider (Christian Crawford) told us the strep test was negative & that we needed to take our son to the ER. There was no explanation, the doctor just seemed like he didn't want to deal with us. I was shocked, but I felt if we didn't take our son to the ER we would be neglecting his health.
We took my son to St Luke's Meridian ER where they were confused by why we were bringing him in. I explained our Primary Health experience, so they took him, repeating that they weren't sure why Primary Health would send us to the ER. 4hrs & a throat x-ray later, we had a very large ER bill & still no answers. The ER sent us home & told us to wait it out.
Oct2017 I received a bill from Primary Health. I called them & explained what had happened to several people. I was told I would receive a call back from a manager named Sensa about a no cost visit.
I never received a call, but got another bill mid Dec saying we were 90 days past due. I called Primary Health again on Dec20 asking for an update. I had to relay the incident again & was told that Sensa would call me back about a no cost visit.
No one ever called me back & the 1st week of Jan we received a collection letter for the balance. The next day Sensa called to inform me she had gone over the doctors notes & after talking with him, she felt that we did not warrant a no cost visit. She told me they had called the ER & explained why my son was coming & that due to his symptoms there was nothing they could do to help. She asked if I wanted further explanation, which I declined because I was just done.
The very least they could have done was call me back when I originally asked in Oct. I paid the balance, which included interest because I hadn't paid while waiting for someone to respond, but I will never go back to Primary Health or recommend them to another person.

My wife went in for blood work this morning 8am. They never open on time and today was the same. I offered criticism to the Clinic Administrator and asked how can they make an appointment for 8am and not open the door until after 8am. This criticism caused me to be banned from all Primary Health buildings and lost my doctor... Wow!