Village Health Partners â?? McKinney Medical Village

We were transferred to this practice after our former internist retired last year. Although the MD at this practice is competent the administrative staff is poor at best. Patients must make appointments & refill prescriptions via an uncaring, uncooperative, uninterested and inefficient call-center operator - and - an appointment made doesn't mean that the Dr. will see the patient on/at the scheduled day/time. Rx refills take a week+ to be filled. Although the Dr. apologized for what we have experienced via a phone call after learning that we will seek a new health-care provider and informed us "that our medical records would be sent to us without charge" we received a bill for $67.60 in yesterday's mail which we must pay before COPIES our records are sent to us. We will let our records take up space and rot in the files of this practice before that happens! We are not in the habit of firing MD's and changing medical practices and are deeply disappointed.