Iron Men Recycling

I made an appointment on Monday to have a cooler picked up for Friday at 9 am. no one called or showed up fri at 9 am! I had to call them to find out what was going on and they didn't know what was going on and had to be reminded that they were to pick it up!!! They didn't call to say they would be late or that they were running behind. honestly I think if I didn't call them to remind them they would have forgotten all about it. I tried calling them back no one answered. They never even came for it ignored calls very unprofessional