Kathy Custom Tailor & Dry Cleaning

UPDATE: My original review stated that 2 of the 3 dresses we brought to Kathy were completed. It turns out that they were not completed properly either. After my dress was not delivered as promised, I had my daughters try on their dresses again, just to be sure. It turns out, the work she completed on these dresses was wrong. When she measured the dresses originally, she never used a measuring tape. She just eyeballed it. I trusted that she was the expert and knew what she was doing but, I was VERY wrong. I had to take ALL three dresses to be repaired in Massachusetts TWO DAYS before the wedding. I had to pay an additional $100 for these repairs to be completed and that doesn't account for the fact that we had to personally drive the dresses to the tailor, due to the time constraints. This was 45 minutes each way. My dress had to be taken in another 3/4 inch on each side and my daughter's dress had to be taken in a total of 3 inches (1 1/2 on each side)! My other daughter's dress had to have the lining repaired so that it didn't keep poking out. It is truly never worth risking your alterations to this establishment. I can highly recommend the tailor in Massachusetts. They acted professionally, went way above and beyond what was required, and didn't even charge a high premium (which would have been perfectly reasonable) to do it. This was the direct opposite of what we experienced with Kathy's Custom Tailor & Dry Cleaning.

I am a flight attendant. I require my uniforms to be altered often. I brought my uniform to Kathy to be altered. The first time it was altered I put the uniform in the washing machine and the hem came undone. I then took the uniform to Kathy to be fixed. She fix the hem. I brought two more uniforms to her to be altered. She told me it would be done in one week. I came back at the end of the week it was not done. I came back the next week it still was not done. I came back two weeks after that it still was not done! I then waited 1 month after that, and came back, the uniform was done. She refused to give me any kind of compensation she could care less that the fact that it took two months to finish my uniform, and was extremely unpleasant as if it was my fault. In my opinion this person does not need to be in business. She did a horrible job when she did do it on time the first time, and she did a horrible job getting it done on time the second time. Rude and inefficient.

I brought 3 bridesmaids dresses (to be worn in my brother's wedding) to Kathy to be altered. She completed 2 of them and the third, mine, still didn't fit right after the first set of alterations. She said she would take it in some more and have it ready for me in a week. We had already waited 2 weeks for the dresses to be altered. I foolishly paid for all 3 dresses and agreed to return in a week. When I returned to pick up the dress, Kathy told me she 'forgot' to complete my dress. I was leaving in 3 days for the wedding, which was out of state! She asked me to come back for it the next day and said she would get started on it right away. I was shocked and very upset. I told her I expected at least a partial refund. She told me, "No, I told you I was sorry." I told her to give me my dress. There was no way I was going to trust her with it another moment or ever come back to her place of business again. This business doesn't deserve any stars at all. NEVER waste your time or money with this place of business. Trust me, it isn't worth the risk. A business that isn't willing to own their mistakes and take responsibility for them isn't worth anyone's time.

Kathy and her husband have owned and run this place for years. Every time you go in they know who you are and greet you with a smile and conversation. I will continue to bring my cloths for cleaning and alterations as long as live here!!