Empire Storage Of Louisville, LLC

I recommend Empire Storage without reservation. It is run by good people with great customer service, offering top quality storage units.

I rented two storage units from Empire Storage for about 15 months. The people could not have been nicer. Doug and his wife went out of their way to make it a pleasant experience. The units are clean and well maintained. The alarm system made me feel secure about my belongings. There was always someone there to help if I needed it.

Liars and Thieves. I support small business in Boulder county, but we cannot tolerate business practices like this.



After filling up the Uhaul truck with gas (just 3 miles from Empire Storage) I dropped off the uhaul at Empire Storage after hours. And there was my mistake. I received no follow up call or email, but a week later a charge for $10 appears on my credit card. I called to inquire 1) why I was not notified of additional charges and 2) what the original charge was for. I was told it was gas charge. After discussing, the person on the phone agreed the gauge on this particular truck does not have as many markings (it marks in 1/8ths instead of 16th) so where I believed it was 5/8ths full, they viewed it as 9/16th full and charged me for three gallons of gas. No kidding, all this over 1/16th a tank of gas.



The person the phone told me they would refund my $10. I waited 10 days but no refund showed up on my credit card. I called back in and talked to who I believe is the owner. He was very rude and insisted I was wrong and owed him the $10. After debating over this silly matter he agreed to refund the $10 only after I told him I would take this issue public. He wrote down my address and was going to send a check.



I've given this company every benefit of the doubt. Now after waiting a month for my check which I never received I've decided to let the public know about these unscrupulous billing practices AND their lack of follow through to resolve issues. This review is not about $10, it is about liars and cheats. Do not use Empire Storage for any of your needs.