Lexington Mower Service

I was ready to buy a Husqvarna riding lawn mower with triple bagger TODAY. RIGHT THIS SECOND. I am a petite woman in her late 50's. I was never greeted. I walked up to the counter and was ignored. I walked around the showroom for 10 minutes and was ignored and finally walked out. They were only two customers in the store. I normally do not stop and rate a business but the total lack of acknowledgement was in my opinion beyond unprofessional. If I owed this business I would fire the salesperson whomever that person is. I wanted to buy local and went out of my way to travel here. I will now go to Sink.

I went to an open house event that this business hosted in early May 2012, in the market for a commercial grade ZTR mower. I left and came back later in the day as they were preparing to close. I decided to buy a ZTR from them and filled out paperwork to take advantage of the financing options available. Well, 15 minutes later, the salesman came back to me, smiling, and said that the finance company said I had no credit history, "They said you ain't never bought nothing", were his exact words. I thought he was kidding me, but he wasn't! I pointed to my 2008 Silverado and said "I guess I didn't buy that or my house either, huh?" He just kept smiling and looking at me, so I left the store with my tail tucked between my legs. Very embarassing...... About 15 minutes later, I got a call back from the salesman saying that the finance folks had made a mistake and that I was approved and good to go. However, I was spooked a bit then, after all they let me walk without checking it out.

I looked around for a couple of weeks after that and found some good machines, but wanted to give these guys another opportunity to earn my business. I called them and spoke with the sales guy again (no name will be mentioned here), and he assured me that my business was important to them and that he would beat any price on the same equipment. I gave him what I was looking for in deck size, HP, etc, and he said he would get back with me asap with some recommended units and pricing. I am still waiting on that call............... If this is how LMS treats people looking to buy equipment from them, God help all you poor folks that are looking for support after the sale. I could never think about using these guys again.

While I can appreciate that others have had very positive experiences with Lexington Mower, my experience has been exactly the opposite.



I brought in a leaf blower to be repaired on September 24th. As it is today November 9th, and having just called them to hear that they still haven't gotten to fixing it yet, I can't say anything very good about them.



Certainly I recognize that it sometimes takes some time to get parts, etc. But when I called two weeks ago, I was told that they were waiting on a filter and filter cover. When I called today, I was told the same thing. The man on the phone said, "well, it usually takes longer for that brand." When I asked him how long it typically takes, he asked me to wait a moment. Then said, "I had to check to see the brand that you brought in." So in essence, he was just feeding me a lot of B.S. since he had no idea what brand I had, and therefore no idea how long it would normally take.



I agree with the other reviewers here that they are at least courteous. I cannot, however, agree at all that they are a good place to bring a repair to.