Edible Arrangements

I am reluctant to give one star after my horrible experience with the Laurel location. After waiting all day for the arrangement to arrive, when it finally arrived it was melting, missing other items purchased, and missing fruit in the bouquet. I immediately called the store and spoke to a women stating she was the manager. When I explained the situation and the terrible quality of fruit, she argued with me about how it did not leave the store that way. She then began to blame the delivery driver and told me she had no control over the product once it leave the store. Seems very hypocritical of her because in the same breathe she asked if I wanted the items re-sent. Why would I want items re-sent if the quality is poor. The manager then told me she could make sure that I would have a better delivery experience. I asked her how she planned on doing so when she couldn't even make sure this delivery went well. I asked to speak with the owner, and the manager immediately had an attitude and told me that the owner does not deal with matters like this. I asked again when the owner will be available to speak with a unhappy paying customer. She told me that she handles all complaints, even if you complain on her poor customer service. I started speaking again, and she interrupted me saying I was yelling at her. I was upset yes, but not yelling. I was bothered by her lack of empathy, horrible customer service, and playing the blame game on her staff instead of looking to improve overall. I will never spend my money at this laurel location and/or edible arrangements EVER AGAIN.

I called to place an order for pick up, the female that answered was not friendly. She told me I couldn't come to pick up and when I asked again to make sure I heard her correctly, her response was "nope" with a smack. Plain Ghetto!

The quality of the cantaloupe and honeydew was mushy like over ripe melons and the owner refused to speak to me about the arrangement or to discuss other edible options. More important, the owner unitarily decided to contact the purchaser despite the fact I specifically told the salesperson I did not want to bother the purchaser with this matter because she was grieving the loss of a close family member.



I contacted the store 4 hours after the arrangement arrived and essentially, I was blamed for not putting the arrangement in the refrigerator. I explained there were no instructions to refrigerate and if the arrangements are appropriate for cook-outs then they should hold up for a few hours on a kitchen counter during the coldest winter months in a home with the thermostat set at 68 degrees. I was put on hold (about 10 minutes) and then told I would get a call back the same day. Since I did not get a call, I called the next morning. Again, I was put on a long hold and then told the owner decided to make an arrangement of 3 fruits with none of the fruit dipped in chocolate as in the initial arrangement. I asked if I could speak to the owner about other edible arrangements options. I was put on another long hold and finally told the owner would not speak to me and that he was going to call the purchaser and return the money.



I know my friends and I will not use this store again. And, I recommend using another EdibleArrangements store when you want to make an edible arrangement purchase.