Saved to Favorites

(517) 580-5250CallVisit WebsiteVisit WebsiteMap & DirectionsDirections897 S Waverly RdLansing, MI 48917Write a ReviewWrite Review

More Info

General Info
Only U-Haul offers an Unlimited Lifetime Hitch Warranty AND a Two Year Wiring Service Plan for your tow vehicle AND your trailer.
Email
Extra Phones

Phone: (517) 580-0832

TollFree: (800) 468-4285

TollFree: (866) 404-0355

Payment method
discover, amex, visa, debit, master card, cash, check
AKA

U-Haul Moving & Storage

Categories

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
AW
Amanda W.

09/10/2021

Overall
Professionalism
Selection

This location is running scams!!! If I could give it zero stars I would! I rented a trailer and was called by an employee stating that there were holes in the bottom (this was a very old trailer from Texas). First of all nobody even opened the trailer to inspect it when they hooked it to my car, nor did they inspect it when removed and returned . In fact there were 3 additional trucks and trailers waiting to be turned in when we turned ours in. Secondly, we only moved a mattress and box springs, not anything that could cause a hole. Also, I rented blankets just in case. And finally I feel like because I purchased the additional insurance and because I was forthcoming about never renting a trailer and I'm female that I maybe a person that they thought would be easy to target. I'm so disappointed in uhaul, and especially the Waverly rd employees. If I was expected to sign off on any prior damage (which I didn't nor did they state I needed to look or show me anything) I would have, but I only backed in, nobody even opened the trailer. In fact, they never said anything when I dropped it off they just said ok, took it, and called later. I'm not even sure they are looking at the same trailer we drove because it was a bed in the back. I have never had an issue with this company before and do not appreciate the blatant manipulation that is being done due to knowledge and gender. Had an employee inspected the trailer before with me or after as we turned it in and asked or shown any damage I would feel better. But no mattress will cause a hole in a trailer and no inspection was done. I feel like they were waiting for someone to blame damage on if there was actually any damage. And I am not someone that will allow anyone to take advantage of me or mistreat me in any way.

Details

Phone: (517) 580-5250

Address: 897 S Waverly Rd, Lansing, MI 48917

Website: https://www.uhaul.com/Locations/Trailer-Hitches-near-Lansing-MI-48917/944025

People Also Viewed