Furniture Factory Direct

My furniture was delivered Saturday 18 March 2016. After being on backorder for so long, I couldn't wait to see it in my home. The delivery men Zack and Collin were extremely nice. They helped me move my old furniture into the garage. Their professionalism will not be forgotten. This was my 3rd time buying furniture from this store. I am a satisfied customer.

Buyer Beware! We purchased a supposedly high quality leather sofa and chair from JR Furniture in Lakewood. Dan, the manager sang it's praises and at almost $2700, we fell for it hook, line, and sinker. Upon it's arrival we noticed tacks missing.

On Monday 10/27/14, I bought a small $250 table. Since nothing is available in store and must come from the Kent warehouse, I had a choice, pay an additional $90 to deliver the table"same day" or wait until Tuesday, (today), to come pick it up. I chose to pick up the table Tuesday.



I called at noon, to find out the table was not delivered to the store from Kent. The assistant manager Jesse, spoke with my husband and told him we would have to wait as the table would probably arrive at the store some time tomorrow, Wednesday, OR pay $90 and they would get the table from Kent and deliver it to us today.



We told him NO, and that we wanted to cancel the order. "JESSE" stated he was being "NICE" and not charging us the $15 percent restocking fee. RESTOCKING FEE?? We didn't even get the table! IT was not even delivered to Tacoma from their warehouse..



THIS IS EXTORTION!

DO NOT DO BUSINESS WITH THIS COMPANY!

My boyfriend and I bought a coffee table here and we had a wonderful experience. We didn't have salesmen jumping down our throats, there was lots of selection and wonderful prices. Our salesman, John, was helpful and friendly. We plan to continue business here.