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Scot H.

09/14/2018

Overall

Worst experience. Run away from this company. They are not dependable or honest.

We hired The Cedar Mill to add an additional aluminum fence next to an existing aluminum fence. They put up a fence with more than half the posts having defective paint jobs with grayish brown discolored spots, blotches and patches. Every post had numerous nicks, dings, scratches, scrapes, and scuffs like they were dropped or dragged on gravel. It looked like they bought the fence and posts from a second hand sale. None of the posts were acceptable as new posts.

A ¼ of the fence sections had either bad paint jobs or excessive scratches. Laid gaits with plastic on grass for 2 days in 90 degree weather burning the grass, and plastic melted to the gaits. A foot off on one side of the fence making the adjacent side angled. Tied into the existing fence voiding warranty. Defaced the existing fence by tearing off the stickers of the other company. They either under or over poured the cement (not concrete because they never used aggregate like sand or small stone).

Salesman suggested they could paint the posts which was not acceptable. I asked him if he would accept the job at his home, he said he wouldn’t. The salesman took photos telling us he would talk to the owner, and get back to us later in the afternoon, and by next morning we still heard nothing. We fired The Cedar Mill via e-mail\certified mail requesting they remove “their” fence, posts, and concrete from our property, and we never heard from them again!

Hired the company that did our original fence to do the job for us the correct way. To install new fence we were forced to take down the Cedar Mill fence. To remove 36 posts we augered down 3 feet then dug them out by hand, and partially removed another 18 posts.

They abandoned their fence forcing us to remove it, so we were forced to file a lawsuit against them for time and expenses to remove their fence that we never paid for. I have 2000+ pictures of a disgusting fence.

kenneth2446

04/24/2014

Overall
Limited Warranty on Installation

Our fence posts are slowly being pushed out of the ground due to the freeze and thaw each winter. We now have a foot between the bottom if the fence and the ground. This company did not properly install the posts past the frost line or with the proper size base and they say it's not covered under warranty since it's been 7 years. Improper installation like this shows over time, it should always be covered! Buyer beware

Details

Phone: (815) 744-9390

Address: 4180 Mound Rd, Joliet, IL 60436

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