Four Seasons Pet Resort North

My little multipoo has been to 4 Seasons several times, at least 4 or 5 if not more and I've been pleased every time. She's excited when we arrive and very willingly goes with the staff and she seems happy with herself, wiggles all over and is in good spirits when we pick her up.
Can't say enough about the staff. They're friendly, seem genuinely concerned about my little girl and if I have a question, I get a prompt, courteous reply. The staff has been most accommodating, taking her on short notice. Someone in another review mentioned the cost was more expensive then other facilities, I've found it to be comparable so I can't complain.

Just picked my puppy up. This place is spotless and my Sparky's first boarding experience seemed to be very positive. He is happy and clean. No signs of trauma and the staff seemed to know everything about his habits and genuinely care about his well being. I'll be back. Thank you!

On initial visit, we were very pleased. However about 10 days later when our 2 kittens came down with giardia from their visit, we were not so pleased. I immediately contacted the facility and was told by their owner that there was no way it came from them and probably came from my house. I've had cats for 18 years and this is the first time we have left them at a boarding facility and the first time I've dealt with Giardia. I also only took 2 of my cats there since my 3rd cat is really old and feeble and it would have been too traumatic for her. The 2 cats that I took were the ones that got sick. The 3rd cat followed after the 10-14 day incubation period, so with this info, there is no other place that it could have come from. When I mentioned that to the owner, I was told that they were never out of their sterlized cage and so there is no way they could have come in contact with anything from their facility. We were told by 2 different employees when we called to check on them that the cats were out of their cage and running around playing in the cat room. When I mentioned this to the owner, he said that none of the employees would have told me that since they never take the animals out of their cages. The fact that I'm being lied to, the facility is denying any wrong doing, and the attitude of the owner, causes me to leave such a negative review. Here we are almost 3 months since our vacation we are STILL dealing with the effects. The giardia keeps reoccuring despite treatment all due to the facilities negligence. My families short vacation has turned into an extremely pricey one with vet bills in the thousands now. We are also having to deal with the possible heartbreak of turning our cats over to the vet since we cannot get rid of the illness and cannot afford to keep going through the treatment.



Also, like the above poster mentioned, they highly stress getting a bath before you leave the facility. I have never heard of ANYWHERE giving a bath but not brushing the animal. You pay a ridiculous charge for a bath and they never brush them. If you want your pet brushed, it's even more, and they don't tell you that. You just find out when you go pick up a messy haired dog. Totally doesn't make sense.



I would not recommend this facility to anyone.

I went to Las Vegas for a week and found the Four Seasons Pet Resort in Hull. It wasn't as expensive as most places I found and was local. Prince, my Chinese Crested Powderpuff was supposed to go swimming and I was to receive a picture of this activity. Prince did not go swimming so, I did not pay for it. This was fine. The problem was my boyfriend went to pick up Prince about noon or 1 p.m. and he had just had a bath. Prince was not completely dry, and the bath was scheduled for 9 a.m. When I get home from work and play with Prince I find that he is matted all over.... The questions I have is 1) why wasn't he dry by noon? 2) Why wasn't he brushed and papered? and 3) Why did they spray the doggy cologne right on his skin? I know know you DO get what you pay for!!!!!! Something told me to take him to the one down by the airport.....!!!!! I HATE that I didn't listen!!!!