Upholstery Unlimited

Not great with communication, even worse with the quality of the work. Our grandmothers platform rocker was " re-upholstered" with no cushioning in the seat. We took it back and were thanked for giving them a second chance to make it right. It came back with a very lumpy seat that was apparently stuffed from underneath because they did not want to take apart the chair and re-do a faulty job. Buttons on the back are not centered and aligned, tucks do not match on either side of the front seat, seams are coming apart, and welting is not straight and waves across the front of the chair. Our second chair involved two loose cushions that had rounded, sloppy corners rather than crisp corners to match the foam inserts. The cushions were sized incorrectly after they took the measurements and the back section was too large for the opening and had to be squeezed into place. The material is puckered and sagging and the bottom cushion is mushy with no fabric support on the metal webbing to prevent it from sagging through the openings of the webbing. The back cushion is overstuffed and lumpy with pucker lines along the seams. These two chairs were picked up in October 2013 and are in need of a total re-do after almost $1000.00 in work.

We ended up taking them to court and settled on a full refund on our two chairs. He tried to back his work and materials by stating " the material is good, it is used in hotels and whorehouses".

So a word of warning, if you want your furniture to reflect that whorehouse ambiance Randy is your man, if not run in another direction. This business has NOTHING to do with Debra Whelans' business. He bought her business but not the upholstery, business and customer service skills, and professionalism that she was known for. We thought we were taking our chairs to Debra Whelan and were so disappointed with what we received.