Marygrove Awnings

Our experience with this company has been less than favorable. We ordered this product back in August and it took over 3 months to get anyone to communicate with us on what the status was and why the turn ,around time was taking so long – when we were told it would be less.
Needless to say once it did finally arrive it took another week to get it installed and we spent a day waiting – for them and they never showed up. They finally came the next day ( late) and rushed to put it up on the coldest days of the week and worked in the dark.
The Flaws and mistakes that we found and saw in the day light once they were done – left us speechless and upset – that for the amount of money we dished out for this product – the workmanship was awful and the damage to the roof was unnecessary if they took their time and worked in the day light hours.
Needless to say we took pictures and contacted them via email and phone – and are still are waiting for a follow up on resolving this issues in a timely manner. The wiring was not even done at the time of completion and we’re still waiting on that. You would think they would make this propriety and get back with us since from the beginning of this project there have been delays and issues.
Promises were made of compensation for our trouble and a discount was offered – needless to say once the job was done they asked for the money in full. No discount was ever applied. We paid the amount in full in good faith thinking they were going to fulfill the terms of the contract – big mistake we should of held our payment till issues were corrected. Their customer service statement does not reflect their true service. They lack in Communication and Customer Service BIG TIME.
Even though the product is a nice product – the workmanship and quality of work needs much improvement along with their commutation skills and customer service. Very disappointed – upset – and frustrated with choosing this company for such an expensive project – we did not get what we paid for. We would not recommend this company to no one they longer they take to get back with us it’s like adding fuel to the fire.
Our next steps will have to be to contact the news media and take them to court if this is not resolved quickly and correctly.
Do your researcher people before you spend your hard earn money on shabby work.
What might seem like petty of minor defects are major when its your home.

Very pleased with my awning. I got a retractable awning from Marygrove in October mostly just to have a nice place to sit outside on the weekend. I only got to use it a few times before winter hit. So I was pretty excited to get outside once it was warm and enjoy the weather. So far it has been pretty good. It has drawn great comments from my friends and neighbors. Everyone that I contacted at Marygrove was very helpful and courteous. I find it very easy to recommend them to anyone who's in the market for an awning.

I love my Marygrove awning! The employers were excellent to work with and very friendly. They were committed to getting the job done quickly and getting the job done right. Very glad for my purchase through Marygrove Awning!