Orthopaedic Institute of Henderson

May 15,2018
On 3/20/2018 I signed on to Dr. Tait's sign in sheet at 10:20 AM for a 10:30 appointment. I noticed about 4 patients being called in and when they came out they stopped at Dr. Tait's reception desk and talked to the receptionist like they were making future appointments. About 4 patients came in and signed in . These same patients were also called in and when they came out, they too stopped at Dr. Tait's reception desk and appeared to be making future appointments. At 11:00 AM I looked around the waiting and noticed now that there was no one in the waiting room that had come in before me. I went up to the receptionist and asked what was going on. She said what do you mean. I said patients that came after me had been called in and came out and I have been here for 40 minutes. She said let me check. She said there were 5 more patients in front of you. I said that's impossible. I'll be here for another hour. I asked if there was a charge if I cancelled my appointment. She said do you have a co-payment. I said no. She said there is no charge. I cancelled. The following day I called and left a message for new appointments and said I want to talk to someone about a complaint. When no one called back, I called back 2 days later and was connected to a Mr. Rod Hoer's phone and left another message. Mr. Hoer called me I believe it was the following Monday. I told him about my complaint and he said he would look into it and asked me if I wanted to make another appointment. I told him not at this time. I believe it was this day or a day later a lady called and said you left a message about a complaint. I said I already talked to someone about it. She said OK and hung up. She did not say if Mr. Hoer asked her to contact me or not. To this day no one has contacted me for a reasonable explanation about my appointment day fiasco.