Priority Toyota Hampton

If i could give Priority Toyota Hampton -10 stars i would.
This dealership is the worst place to do business. My wife and I traded our cars in and they were supposed to pay off both of them. This was 4/14/2021 and its now 5/11/2021 and they have not paid off our vehicles and after contacting honda because both of our accounts are past due they also didn’t obtain the correct pay off amount so Toyota told us “that’s not our problem, and we have to pay it”

Every time i call or go into the store i get told something different and they lie straight to my face and say they have paid the car off.
They also have shitty service the day i got the car which hasn’t even been a month when i got home my tire pressure light was on. Get it checked and there is a nail in the tire. Now after spending thousands of dollars they tell me i have to pay for the tire. Now i was told when buying all the extended warranties that my tires were covered, which they lied. I received the car that they drove down from northern VA with a nail in my tire.

Don’t do business with this dealership they do not care all they do is lie and steal money from you.

Rolanda Brown was awesome. Very caring and hospitable. Everything went smoothly from the time I drove on the lot to the time I drove off. Will definitely go back if I need another car. I love my 4Runner! They had the color and model I wanted. Alex Carver - Financing, was great! Will definitely tell all my friends and family to go to Toyota Priority in Hampton:-)

Be aware!



Talking over the phone with agreed price does not mean anything to them. The Out the door price will not be the same as soon as you walk into the dealership.



I showed the manager, Kerry Law, the agreed OTD of 17,020 from our text messages and he flat out denied that OTD offer and came up with the new OTDs : 18,439 OTD with $1000 rebate and 19,480 OTD with 0% finance. Disappointed.