Diversified Pool Pros Inc

This company is excellent to work with. They have made emergency trips to my house on a few occasions. And, when it's not an emergency, they are always there promptly. My pool has never been better prior to hiring them. There are some really shady pool companies out there. But, this is not one of them. They are very knowledgeable and professional. You will not be disappointed if you choose this company.

Diversified pool installed an automatic pool cover on our in-ground pool years ago. Since then, a small hinged part had come loose on one side, so I called to make an appointment for them to come out to fix it because we were unable to open the cover. Their office called me back to set the appointment for Friday afternoon, and I had asked them to let me know exactly what time on Friday, because I would be at work. They said they would call me first thing Friday morning to let me know.



Friday morning, instead of calling, they just showed up right when I was getting ready to leave for work.



When they arrived, they said I needed more water in the pool before they could service the cover. But instead of just leaving, they started removing the cover quickly though, so I went back inside to finish getting ready. I was shocked when he called me a few minutes later to say they were done for now and were charging me $155, but I felt better when he told me it would also be for the return trip. I wish I'd had my call recorder on...They were there maybe 10-15 minutes.



So, after returning home from work, I had a water truck come and fill the pool, then opened, vacuumed and shocked the pool and Diversified back, because I wanted to be able to close the cover. Then they said they wouldn't be out until the following Monday to repair and service the cover, so here I'd just went to all the bother to clean the pool only to have to leave it uncovered for the weekend. Side note; They had also left without putting the large 25' metal cover back where it went, so I had to jump over it and over the underground trench (where it was supposed to be) numerous times while opening the pool.



When they came out that Monday, they were out there approximately 20 minutes when they called and said they were finished, and that it would be another $135!



When I reminded him that he'd told me the initial $155 was for that trip too, he denied it, so after going back and forth with him and getting nowhere, I paid them anyway, but I will NEVER use them again for any pool service. We paid them a total of $290 for about 35 minutes over two trips and I'm pretty sure they didn't even have to provide any parts, or if they did, they didn't say. I've heard there's another pool cover company on Shadeland, so thank God there are other companies out there, because I'm done with this one.