Acme Body Shop

I chose this business because I am a USAA policy holder and Acme is a preferred shop with my insurance company. It took 21 days to get the estimate (and a whole lot of excuses why it didn’t take the 2-3 days I was told at drop off), 147 days my car sat on their lot. The estimate said 30 days to fix. The parts needed were on a nationwide back order. On pick up date I walked with the Manager, Mike Sullivan, to my vehicle only to find the Caesar salad, sandwiches, and opened soda cans that we ate on the accident date left to marinate in my vehicle for the 5 months. That is the attention to detail they provided.

The things that aggravated me enough to post my experience is are the following:
1. Not once did Acme initiate a call informing me of the status. I only received a call if the insurance adjuster contacted them. It was so stressful calling the manufacturer and insurance adjuster for updates. Customers don’t like feeling forgotten.
2. I wasn’t informed of the supplemental amendment of the estimate until I picked up my vehicle 5 months later. You changed a $22K estimate to $27,276.85 on a vehicle valued at $33,900.00. The initial estimate gave you the business. Your initial low estimate didn’t include all of the deployed airbags and the third seatbelt. I wonder if my car would have been totaled and saved my family these months of inconvenience and stress if the initial estimate would have been more accurate.
3. After I got my vehicle back I drove it for 33 days with rattles and various other issues I returned it for repairs twice still not all problems fixed. My insurance had me go to a second repair shop, my vehicle was deemed unsafe to drive because according to GM a vehicle that has all airbags deploy must replace all in use seat belts which wasn’t identified with your shop. And guess what, the seatbelt was on backorder. We finally got our car back after 8 months, but at least you got your $27,276.85. Not military friendly!

My car was fixed and polished better than when I bought it will defiantly come back if I need to do any more repairs

After multiple delays the owner(Jay) advised me "they don't wave a fu**ing magic wand" and refused to provide any estimate of when I would see my car again.