Steenland Kacos

I give Kacos Insurance 5 stars.

Kacos Insurance has been my preferred agency for many years. Because I was so impressed with a recent claim and how it was handled, I decided to write a review. Scott and his staff went to work for me right away by making the entire process short, smooth, and with no stress. Scott's friendly demeanor, high level of professionalism, and personalized approach in the insurance business is a quality I most appreciate. With all the online policies today, the benefit of personally knowing your agent and his staff are invaluable. I would, without hesitation, recommend Kacos Insurance for your insurance needs.

I tried to find a rating less than 'awful', like HORRIBLE! I have been with Kacos for nearly a decade if not more. In fact, my mother was with them first. I have never been so unhappy with a company that is supposed to be looking out for my best interest. They changed my insurance carrier without my prior permission stating it will save me money! When I had questions, I received a less than informative response. They never notified me that someone was coming to my home to do an inspection afterwards. So I get a random call from someone I had never heard of wanting access to my 'box'. It moved from my 'box' to the water heater, to the furnace and so on after the person had access in my home. Finally, we get a so-called courtesy call from Kacos saying we have to do some repairs by March!!! Whoa! So, this is going to save me money! Note to Kacos; when you have a client, you make them aware of what they potentially may expect (i.e., a call from the insurance carrier wanting to do an inspection, the possible results of the inspection and how that may affect you and so on). I hoped to discuss the issue and offer possible solutions with Kacos. So, I decided to drive all the way out to their office to discuss my issues face to face. But apparently I am not very intelligent and cannot speak for myself or do not understand what it means to be a client. So every time I opened my mouth, the more intelligent lady in the office spent our dialogue having a monologue TO me. I patiently waited for her to finish her rebuttals and tried to get a word in, to no avail. To date, I have not heard back from them to resolve my issues. In fact, they have not even contacted me to find out 'what my issue is'. That is a problem with me. Unlike some others, I rarely contact the office. I pay my premium in one single payment so there is very little interaction with the office. So I FEEL LIKE A NUMBER! I have not heard from a single person from Kacos. Apparently, business must be going very well for Kacos. They are not concerned with losing a client. I am researching now to find a replacement. I am sure another Insurance agency can use my money. I can give someone else my money for BAD SERVICE. If anyone asks me about an insurance company for consideration, I will be sure to mention my recent experience with Kacos. I TELL YOU WHAT IS INTERESTING IS THAT I SENT SCOTT A COPY OF MY REVIEW (9/18/2011) AND HIS ORGANIZATION HAD NOT RECEIVED A REVIEW SINCE 2005! NOW OUT OF THE BLUE, TWO ADDITIONAL REVIEWS SHOW UP. REALLY SCOTT? YOU HAD TO FIND A CLIENTS TO ADD REVIEWS? IF THE SERVICE IS SO GREAT, WHY WOULD YOU NEED TO SOLICIT REVIEWS. THE SERVICE AT KACOS IS NOT LIKE IT WAS WHEN HIS DAD RAN THE BUSINESS HANDS DOWN!!! HIS DAD CARED ABOUT HIS CLIENTS AND BUILT HIS BUSINESS ON RELATIONSHIPS. NICE TRY SCOTT BUT PEOPLE IN WESTERN MICHIGAN ARE SMARTER THAN YOU THINK. I POSTED MY REVIEWS ON SEVERAL SITES TO WARN PEOPLE OF WHAT THEY CAN EXPECT IF THEY DEAL WITH YOU. (9/24/2011) and Scott is still having customers add reviews??? You can listen to people that recently switched to Kacos or you can listen to someone that has been using Kacos since before Scott took over. I have history on my side. A credible agency would not need to call clients/friends and ask them to post reviews. I review positively or negatively without being requested to do so. I finally heard back from Scott only because I emailed my review as a courtesy. Still there was no apology for the lack of service, disrespect and there was no admission of wrong. To date, he has not explained why he did not want to meet with me. Only, 'tell me what you want me and I'll SEE what I can do'. When I explained everything to him, his response is to have clients add reviews. SO IF YOU ARE SHOPPING FOR AN INSURANCE COMPANY, ASK YOURSELF IF THIS IS WHAT YOU WANT FROM YOUR AGENT?