Kathy's Nails

I went in for a simple pedicure. Without asking, the woman who cut my toenails cut each of them all the way down to where they meet the skin. On one big toe she cut the nail in from the top and yanked the nail out with brute force. It was extremely painful and would not stop bleeding regardless of what she tried. When I walked out all my toes hurt and I was appalled to see how short and improperly they had been cut. Within 4 days I had a swollen foot from an infected big toe. Upon seeing the toe, my doctor said what had been done is a surgical procedure that should only be performed in a sterilized setting where blood vessels can be cauterized. I had to be on anti-biotics for 10 days and do Epsom salt soakings twice a day.

Up to this experience I have had no ingrown toenails or any problems with my nails. Now I must be careful as my nails grow out to avoid future ingrown toenails. As to customer care, when I let Kathy know about my experience she made excuses for the woman and, although I did not ask for one, she said that they do not give refunds. The pedicure was15 days ago and my toe still hurts.

I went to Kathey's once before a few years ago and loved it. But I went today and I do not like the job they did at all, the nail polish isn't even on all the way and it has chips and bubbles in it. And they cut my tie nails too short, which can cause in grown toe nails.

I've been going to Kathy for years now and wont go any where else. They know me by name and are always happy to see me. They do an amazing job on hands, feet, even waxing. I couldn't ask for more and hate when I go out of town because I don't have them with me!!! They are amazing and very nice/friendly! I couldn't ask for more!