Downtown Pizza

I tried Downtown Pizza about a month ago with my family and absolutely loved it! My husband and all the kids thought it was delicious! We have been ordering about once a week since - love it for the Packer games! I have been telling all my friends and family about it. There isn't pizza like this around here that's for sure. You can tell that it is fresh and that the crust is homemade. The kids love watching the employees make the pizza also. It's a fun, friendly atmosphere and I am so glad they are around, because my family was giving up on pizza places for a while!!

We have ordered pizza here twice, with groupons (the only way its affordable, due to outrageous prices on their menu). Both were negative experiences. The first time we called our order in for pickup, we showed up at the time we were given and still ended up waiting another 30 minutes for our pizza.



The second time, and this takes the cake, we ordered delivery at 9:45 pm last friday- a true test of a restaurant, ordering 15 minutes before close. The girl on the phone was rude, as if 9:45 was waaay too late to order a pizza on a friday and this was a huuuge inconvienience for her. The pizza took its standard 45 minutes and a delivery girl brought it to the door. Seeming a little tipsy herself, while I was filling out the credit card receipt she proceeded to blurt out "I know you are going to give me a FATTY tip for coming out this late". I was so shocked and offended by her demanding a large tip that I didnt know what to say. Someone that out of touch with what is acceptable behavior in the service industry doesnt even deserve an explanation. Bottom line, if you want to close at 930, then close at 930. Otherwise you need to give the same level of service to the customer that walks in at 9:55 as the one than that walks in at 5:15.



Furthermore, the pizza was average at best, despite its extreme overpricing. Both were just a mess of cheese and grease. Downtown pizza, you are not doing us a favor by being there, start treating your customers like you need them and not the other way around. The girl that answers the phone is rude and has a horrible attitude and that delivery girl should be fired immediately. Theres much better pizza places in the cedarburg/grafton area. My suggestion is to go to Tomaso's instead, waaay better pizza, waaaay better prices and atmosphere

Our family has ordered pizzas from DP several times. We're always more than happy with what we get. The prices are higher than most, but it's the best pizza we've had in town. We enjoy a number of the specialty pizzas, particularly the pot pie and caprese pizzas, but we've also liked the meat lovers and cheese pizzas. The sauce and crust are very good! When we're done, we feel comfortably full, not grease-filled or groggy. We've had fast and friendly service every time, and it's entertaining to see the pizzas being made from scratch.

I ordered from this place today and it was horrible!!! First off, when the pizza came and we opened it the pizza didn't have any toppings on it! They were all pushed off to the side!! They looked pathetic. Second, when we were eating it we found a COUGH DROP in it!! It was the most digusting thing ever! We called downtown pizza and told them we wanted our money back. They sent the delivery boy back and he had many excuses and a very bad attitude. The lady who took our order did not provide good customer service at all and she had a very snobby attitude. The delivery boy was not any better, he was full of pathetic excuses and a horrible attitude. I DO NOT recommend this place to anyone!!! Horrible customer service and even worse pizza!

I must save coming from Chicago your pizza is outstanding I will recommend it to others thanks keep up the great work! Go TACO PIZZA! We also enjoyed the sausage I love that there BIG!

Pizza was good. People were very friendly. Reasonable prices. Will go back.

My boyfriend and I went here for the first time today. We thought the place had great decor and atmosphere with an extensive menu. However, our pizza arrived luke-warm at best and after a couple slices we realized the sausage was raw and hoped we hadn't eaten any uncooked pieces. When we took it back to the counter, we were offered a gift certificate to compensate. We declined saying we really didn't want to come back, and asked for a refund on our pizza which we were given. We will stick to John's Pizza from now on.