Bella Pizza

I have had better pizza from other pizza shops in Phoenix. This is a mediocre pizza shop.

Good points: Fast delivery and good appetizers
Bad point: Delivery driver seemed upset when I couldn't afford a tip.

I ordered online for pick-up using their website and not only was the wait time inaccurate but the order was incorrect and the customers service was so so poor.



Customer Service

When I placed the order online requesting pick-up I ordered the Broaster Chicken (4 piece) and I asked for dark meat only the Family appetizer sampler with ranch dressing. When I confirmed the order I received an email however it does not tell you the projected wait time and had a number at the bottom to call if i had questions( kind of defeats the purpose of online ordering to me). I called and the lady who answered verified the name on my order and stated it would be about 20-25 minutes so I waited 20 and then headed over since it was about 5 minutes away. I entered the very small 2 table restaurant and waited while a family w children was eating ,I promise no exaggeration, at least 5 minutes before one of the women from the table stood , approached me and asked me if I needed help. I told them I was there to pick-up to which the women went to the back. The a man came out and said "you here for pick-up? What did you order cause I don't see names here?" After me reading what I order to him he said it was not ready and would be another 5 minutes for the chicken. That 5 minutes turned to 10 minutes and while I was waiting the women came in to ask me to pay. After paying and taking the order home I opened the box to find 2 Breasts and 2 drumsticks, so I called immediately. I explained that I received white meat instead of dark and she said "hold on" and put me on hold for 5 minutes because I was still on hold pulling into their parking lot again. She came back on to ask if I wanted a credit or from the to remake, to which I replied neither and I would prefer to return and get a refund. I tried to explain to the young lady working the counter what this experience was like and she never apologized and just began to walk to the back after giving me the refund.



The Food

I cannot give you my honest opinion of the food because I returned it for a refund without touching it. I can say however the sampler basked looked like it was all covered in the same batter and was a little dark. The chicken was hot and looked crispy cause I could feel in through the box but I don't see how it couldn't since that's what I was apparently waiting for.



Final Thoughts

Based on the reviews and my personal experience I wouldn't recommend this place to my worst enemies. I left with a bad taste in my mouth and never even tasted the food.

This company has the best pizza! The sauce is wonderful and they put the cheese on top of everything which is how it is supposed to be done on a thin crust pizza!! Now they are launching fried Chicken which tastes absolutely wonderful!! It tastes like a famous chicken restaurant in Lemont, IL. If you are from Chicago, you will know who I am talking about!! Wonderful!!!!!! If I could give 10 stars I would.

Great home made sauces, awesome mom and pop locally owned shop