L & B Closets Inc.

To sum it up they don’t keep their word, take advantage of the client, overcharge, no follow-up or no communication, difficult to work with, and do a sloppy job. I would not refer or use them again.

I highly advise against using this company. I am a business owner myself and I was appalled that they raised the price of their closet order to cover the cost of 10% referral fee that they agreed to. I refer out about $30,000 - $40,000 in cabinet, garage and closet jobs a month. And I believe that when you are giving that much business to another company it they should pay a referral fee. This was my first time using them and it is the last.

After raising the price L&B Closets refused to pay the referral. They kept passing it off back and forth to each other and now refuse to return calls or pay.

Now for my client’s issues with them: When the order was ready for install, they did not give us notice nor did they call with any updates. I had to call them and still never got a clear answer to when the order would be completed and ready for install. When the order arrived, they called with an hour notice and they would not work around anyone else’s schedule. They made me find someone who had a key to let them in, they were not willing to work with anyone else’s schedule. They could careless that the owner was out of town and that I was on another job. VERY DIFFICULT TO WORK WITH. Who gives a hour notice and unwilling to reschedule.

Then they said that they sent the invoice and called and was completely rude to myself and clients and neither of us got an invoice. They are so unorganized no one knows what the other one is doing nor do they communicate, just pass the buck off to someone else.

The worst part is I had to go behind them and clean up the mess they left behind in my client’s home. Taking my time, losing money and it made me look bad since I referred them. That also is unacceptable to me. The whole experience was horrible.

This is the first time I have ever written a bad review for a company, I don’t believe in harming them. But this company cost me more time, energy, stress and effort than the stupid 10% referral fee would have been.