More Info
We are a family owned business. We are located in Gaithersburg just 2 min from Germantown. We offer computer repair in your home/office or you can stop by our location. There is no computer problem that we can not help you resolve. We are a Montgomery County Certified Green Business and keeping the enviorment safe is a priority to us. We have a recycling program that you can call and inquire about. Your satisfaction is always on our minds, know that we value you as a customer and will listen to you and try our best to make you experience as pleasant as possible.
- General Info
- Most of our technicians have been systems engineers for large companies. Some of them direct rollouts and upgrades for large corporations. We design, implement and manage multiple locations. We also work with what we consider the "small stuff" such as setting up a wireless network with wireless printers and VPN tunnels to a remote office. We service people who have just purchased their computers. We assist them with installing printer, updating windows, setting up antivirus and firewall protection and installing other basic computer components. We also provide them with lessons on how to use their new computer.
- support@TheSmartTechs.com
- Extra Phones
Fax: (240) 744-7173
TollFree: (800) 301-1917
- Services/Products
- Residential Virus Scanning/Virus Removal Network Installation and Repair Personal Data Recovery/Backup Spy ware Scanning/Spy ware removal PC Upgrades PC Troubleshooting Quick Fix Telephone Support New System Setup Internet Security Installation and Configuration Setup and troubleshoot PDA, Smartphone and Blackberry Setup IPODS, Mp3 Players, Digital Cameras, Web Cameras and Other Computer Peripherals Business Virus Scanning/Virus Removal Network Installation and Repair Professional Data Recovery/Backup Spy Ware Scanning/Spy Ware Removal Pc Upgrades Pc Troubleshooting Quick Fix Telephone Support New System Setup Training Programs Server Installations Network Printer Setup, Troubleshooting and Configurations Setup and Troubleshoot PDA and Blackberry Setup Media Lounge or Other Common Media Streaming Hardware Network Troubleshooting NAS Setup and Configurations Configuration of router, IP telephone, and VPN software for teleworkers
- Brands
- acer, compaq, dell, gateway, hp, toshiba
- Payment method
- check, discover, master card, paypal, visa
- Location
- intersection on 355 and Game Preserve rd
- Amenities
- free diagnostics at our gaithersburg md location
- Languages
- English, Spanish
- Accreditation
a
bbb
certified green business
microsoft
- Associations
- montgomery county certified green business
- Other Link
- Categories
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Reviews
Ever Lopez with Smart Techs successfully recovered 100% of the contents of my crashed hard drive. I cannot praise him enough for this. He is an extraordinarily competent professional and a very nice person. It was a delight working with him on this task. I wholeheartedly recommend him and Smart Techs for disk recovery services as well as any other related IT services.
03/24/2011
Thanks for the fast service. My computer is up and running in less than a day from the time the it crashed
01/06/2011
The staff was very polite, and answered all my questions. The turn-around time is great, and my computer is as good new!! I'm am very happy with the technical support I received.
01/14/2010
Woke up to a dead PC on Monday. Called Smart Techs, and they picked it up from my house by noon. The next day, I got a call diagnosing the problem, which they promptly fixed. I could have picked it up that day, but preferred to wait until the following day when they were able to redeliver it to my home. The technician, Ever, also attached it to all cables and waited while it booted up properly. The whole thing cost $99. I would definitely recommend this to others for price, convenience, and their professionalism.
11/13/2009
I called them because of the great reviews and even wondered if the reviews were fake, but when I called to have my keyboard fixed, a guy named Ever called me back with a quick fix I could do myself. No charge. That's a rare thing these days. They will get all my business from now on.
05/31/2009
My computer wouldn't start and I couldn't figure out what the trouble was. I was recommended to SmartTechs by a friend, and couldn't have been happier with the service. They were able to diagnose and fix the computer in short order and return it to me quickly at a very reasonable price. I am very grateful for their hard work and dedicated service. Thank you.
05/27/2009
Smart techs did a very good job!!! Polite and easy to talk.He was friendly and explained me everything that I wanted to know.Excellent help!!! :)
02/10/2009
I took my travel laptop in to The Smart Techs for the repair of a pesky Dell DC power jack. The tech, Ever Lopez, promptly quoted me a flat fee for the work and explained a lower alternative flat fee in the event I didn't want a diagnostic run. I picked it up the next business day, no fuss no muss. It was one of the smoothest IT related transactions I have ever had. I started a solo law practice last year and prior to that I had years of interaction with IT firms over the years. I can't say that in all those years I enjoyed any of my interactions with the tech firm we were using. Most such conversations were replete with situations where you felt like they were insulting your intelligence: "Yes it's plugged in. Yes I turned it off and back on."
So it was a bit of a leap of faith to call The Smart Techs because I found them through a random Google search. I extremely pleased with the professionalism and level-headed approach. There was none of the head-crinkling and sighing you get from other techs who behave like auto mechanics about to break the bad news. Mr. Lopez simply stated what needed to be done and quoted a price. All in all, I will definitely use his company again in the unfortunate event that I experience further computer hardware or software related problems.
02/07/2009
Smart Techs do a great job! They have worked on my competers twice each time coming the same day I called and either fixxing the problem right there and then or returning the computer the next day as good as new. Always prompt and reliable, this is a highly recommended company.
01/16/2009
I was very pleased with the service provided by Smart Techs. Responding quickly to my request for service, the Tech arrived within a few minutes of the planned time, diagnosed my problems, recommnended a solution and had my computer back in service the same day. Compared with previous experience with the Best Buy Geek Squad, Smart Techs was superior in every way -- they solved my problems completely, versus partially for the Geek Squad, and for significantly less money. I'd recommend Smart Techs without reservation.
09/19/2008
Smart Techs did a quick and efficient job repairing one of our home computers, including on-time pickup and delivery. Will use them again if I need to.
09/12/2008
Very professional, Great prices, On time, Very pleasant to work with, Quality work, I was very pleased with this company. I will recommend them to my friends.
09/11/2008
Smart Techs provided me with exactly what I needed in order to get my computer up and working! The problem was extremely complicated, that I spent countless hours trying to fix through Comcast and other support services. However, when the tech came over, he was able to fix it in just thirty minutes because of his experience and knowledge. It was a problem I would have never been able to solve! They showed up right on time and were very professional. Along with the 30 day guarantee, it proves to be the best option out there for anyone in need of a computer fix!
09/03/2008
Wow what would I do without Smart Techs. Ever was the person I dealt with. He was very professional. When I called with my problem, he came within an hour took my computer and brought it back completely repaired. I would reccomend these guys for your computer or network issues. They are top notch. This was the third time I called them. Thanks Ever!
09/03/2008
I contacted Smart Techs after finding them on the internet. I was desperate because my computer had crashed and I wanted someone to be able to come to the home, evaluate and fix it. I ended up needing a new hard drive and service was done completely and efficiently and at good cost. I would recommend them to anyone. J.D. Montgomery Village
08/28/2008
Smart Techs was great! The computer company we used to use made us disconnect everything and bring our equipment to them - even for minor repairs. What a nice treat that Ever came to our office and installed additional memory in 15 minutes. He made a few recommendations and was very knowledgeable and professional. Smart Techs was referred to us by a friend and I will refer them to anyone who needs computer help!
KPierce
08/13/2008
The technician was great! Our computer had a virus and the technician (Ever) explained in layman terms what the problem was -- which isn't easy considering our knowledge of computers is pretty basic. He showed up on time (if not early) and was able to clear up the problem. We also had several questions about viruses, websites, etc. which he answered. We received in a short time quite the education. We would highly recommend this company!
08/09/2008
Ever is the best, most knowlegeable about PC's and APPLE, smartest and nicest person we have ever delt with.
08/01/2008
Smart Techs is a top-notch trouble service for trouble-shooting and fixing problems with computers. I have a PC running Windows XP Pro and I have built my own computer in the past. I've gotten lazy, I guess, and haven't kept up with the new software so it has been very handy to call Smart Techs for problems with my computer and/or my home network from time to time. They are very knowledgeable and capable, courteous, responsive and prompt. They always have been able to quickly correct the computer problems I've had. They are reliable and trustworthy. I would recommend them for any problems with hardware or software on home computers and networks.
Bruce Leet
07/15/2008
Though there were some scheduling issues at first. He gave us a free consultation, understood our needs and provided us a quote. He left 15 minutes ago and so far so good. Check back in a week.
Details
Phone: (240) 744-7168
Address: 18775 N Frederick Ave Ste O, Gaithersburg, MD 20879
Website: http://www.thesmarttechs.com
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