Phoenix Cleaners

I enjoy taking my dry cleaning to Phoenix Cleaners. I've used them for over a year since moving to Friendswood. If I had read the reviews beforehand, I might not have tried them. That would have been a mistake. They are friendly and courteous. Their computer system was down once when I stopped in. The asked several questions about my husband's pants, and off they went to find them. And they did. I would recommend them for their services.

If there was an option to select 0 stars, I would have chosen it. I visited this dry cleaners for the first time last week and dropped of four items, including a new Tory Burch blouse that I paid $250 for on sale last month. The attendant explained that the blouse was a "special care" item, with which I agreed, and assured me that the item would be well cared for. I was appalled when I picked up the blouse and noticed that THREE of the Tory Burch logo buttons were missing. The buttons are the distinguishing part of the blouse and the reason I purchased it. I asked to speak to the manager, who immediately pushed blame elsewhere (i.e. "the buttons were not sewn on properly") and said she would try to find the buttons. No offer to reimburse me a portion of the purchase price. No offer to refund the money I paid to dry clean my items. If this is the treatment one receives as a first time customer, I can hardly imagine the kind of treatment one might expect as a regular customer. Avoid this place at all costs.