Purrfect Auto Service

In short Purrfect replaced my catalytic converter with a non-California smog compliant converter.



Wife's exhaust was noisy took it to Purrfect. I knew the catalytic was rattling and needed replacing. They ordered the part, installed it; cost was about $350. They sent me on my way. Fast forward 8 months and I need to smog the car to renew registeration. Took it to ACDelco to smog. They told me my emissions indicated a bad catalytic converter. No choice I had them replace it. Yeah it was still in prestine converter condition but the lead ACDelco mechanic approached me holding the Purrfect installed converter and told me Purrfect had installed an out of state converter that would never hold up to the emission standards required by California. Further it wasn't a mistake of accidentally switching two part numbers up. It would require specifically ignoring the correct converter for a cheaper out of state converter. ACDelco was great! Although Calif law demands they keep the old converter they urged me to return to Purrfect, explain the situation and have them call ACDelco.

All I had to do was find my receipt for Purrfect. Receipt in hand, I returned to Purrfect. But had to take better than an hour all together to persuade the service desk to get the shop manager who after I retold the story to finally got the shop owner who I had to retell the story to again. He wasn't conviced so I had to mention the California Auto Association, as the ACDelco employee had advised, to get due respect. Finally the shop owner called ACDelco Shop. After the phone call without an apology the owner took to the register and refunded me the full original amount of the installation Purrfect had illegally done.



AVOID PURRFECT! They cut corners at the customer's expense. Customers may think they're getting a deal but down the road it catches up to them. And if it's past that 60-90 day warranty when you discover a problem, they'll hang the customer to dry.



The good thing is I discovered ACDelco (off of Peralta Blvd. in Fremont) are stand up, friendly mechanics who know their stuff.

Let the bullet hole in the glass of the waiting room give you a clue. Problem persisted after they "fixed" it. After taking it elsewhere for same repair, found out inferior/inappropriate parts were used. Never going here again.

Lying, cheating, incompetent, nasty scumbags. Came in for a routine repair. They broke something completely unrelated, then didn't mention it, let me drive off, then denied they had caused it when I asked them to repair the damage. If you want a mechanic who's dishonest, dishonorable, slow, and expensive go to Purrfect.