Safeguard Waterproofing-RAM Jack Illinois

Upon completion of a foundation support job costing of $11K. Due to a clerical error we had several discussions, the last one I was told how much of a favor they did for me......I disagreed....their error, I paid for services, not a favor by ANY stretch. I would recommend finding another company to do your work, unless you enjoy being treated like garbage. Too bad the workers can't be supported by equally professional office staff.

In July 2011, I paid Safe Guard/ Ram Jack Waterproofing Company (President, John Walsh) $10,000 to come to my home and install a system they assured me would prevent flooding in my basement. Around 6 months later I find a small amount of water around the sump pump they installed and I call the company. They sent some employees out who said that the pump was bad and they replaced it. I called the company and talked to the president who said that they “didn’t make the pumps” they just bought them. But I say – don’t you think for an $10,000. system, you would expect a better pump than that??? Well it’s taken care – don’t worry. So in April 2013 (less than 2 yrs after the new system was installed) we wake up at 5:00 a.m. to find water pouring in our basement and the pump not working. We call; get the answering service that “will pass the message along”. So at 8:00 we get a call that they will get there as soon as they can – mean while water is still pouring in. At 12:30 they show up – we have 2 ft. of water and they spend the afternoon trying to drain the water and figure out what went wrong. They won’t clean up the horrible mess we have or pay for all the damaged items but they will put in another crappy sump pump. The lifetime warranty just means they will continue to drain and put in bad pumps. Save your money and go somewhere else.