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        General Info
        Vorderman Volkswagen is an automobile dealership that features new vehicles, as well as an assortment of pre-owned models. It offers a range of new Volkswagen models that includes the Beetle, Eos, GTI, Jetta, Passat, Sportwagen, Golf, Tiguan, and Touareg . The dealership also provides pre-owned vehicles from Audi, BMW, Ford, GMC, Honda, Hyundai, Infiniti, Jeep, Kia, Lexus, Mitsubishi, Mercedes Benz, Nissan, and Porsche. It offers various types of vehicles including cars, vans, station wagons and sport utility vehicles. The dealership also provides repair and replacement services for automotive parts, including air filters, brakes, shocks, fuel filters, spark plugs and air conditioners. Vorderman Volkswagen is located in Fort Wayne, Indiana next to Gordon's Food Service off of Washington Center Blvd.
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        BBB Rating
        A+
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        BBB Rating and Accreditation information may be delayed up to a week.
        Extra Phones

        VW Roadside Assistance: (800) 411-6688

        Toll Free: (888) 857-7552

        Services/Products
        New, Used, and Certified VolkswagensPre-owned Cars, SUV's, Minivans, TrucksAutomotive PartsTireRack SupplierThule Rack SupplierAutomotive Detailing
        Brands
        Thule, Volkswagen
        Payment method
        amex, debit, check, cash, financing available, travelers checks, discover, visa, master card
        Amenities
        Free Loaner Cars with Appointment, Free Wifi, Free Shuttle Service, Free Coffee Bar
        AKA

        Vorderman Motor Werks

        Vorderman VW

        Other Link

        Main Site

        Other Emails

        Categories
        New Car Dealers, Automobile Detailing, Automotive Tune Up Service, Used Car Dealers, Wholesale Used Car Dealers

        Reviews

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        JD
        John D.

        01/13/2014

        Overall
        AVOID: Worst dealership experi...

        UPDATE: After Chad Probst and the Vorderman team learned about my recent service experience through the online reviews they immediately reached out to rectify the situation and retain me as a customer. They were very apologetic and understood where my frustration stemmed from. Vorderman has agreed to address any issues, free of charge, with my vehicle that has resulted from my recent service with them... they even gave me a loaner car for the duration of the service.



        If everything goes well this time around, I will be returning to Vorderman for future servicing of my GTI.



        AVOID: Worst dealership experience ever! Too many details to get into but just moved to Indiana from Florida with my '09 GTI and needed an expert diagnosis on my car. After being met by a pompous service advisor, on the way out of the dealership my wife and I witnessed the lot boy doing donuts with my car in the back of the parking lot. Not only did Vorderman NOT repair one of the issues they admitted it was there and said it was normal for the climate. When I confronted them about why other VWs don't make the noise they claimed it is the result of a different design. So instead of fixing the issue that I found, they decided to fix something else and try to make me believe it would fix the noise. Secondly, they misdiagnosed my anti lock brakes failing in the snow (pretty dangerous) and claimed it was fixed when they sent me off on the road... After putting my foot into the brake to test it myself the ABS failed again... Tech came for a ride along and told me it was acting normally. After insisting he was wrong, a second diagnostic scan uncovered a fault ABS Control Module.... Oh I almost forgot, they also DESTROYED one of my wheels by running into the vehicle lift. Although they offered to replace it at no charge, it still should have never happened.



        After all was said and done, they tried to up charge me for work that was covered under my extended warranty. Only after I called the warranty company myself and verified all the charges did the service advisor adjust the bill.



        I have never been compelled to write a review until now... Will also file a formal complaint with the BBB.

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        Details

        Phone: (260) 489-7900

        Address: 5811 Cross Creek Blvd, Fort Wayne, IN 46818

        Website: Main Site

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