Tip & Toe Nails

I DO NOT RECOMMEND!



I have had a mani/pedi and eyebrow waxing done here twice. I tried this salon out to find somewhere more convenient to go to. I had a good experience the first time I went, but the 2nd time I had different technician wax my eyebrows and they turned out uneven.



I thought it would take just a few seconds to line them up more closely. So I went back and asked (politely) that it be corrected and I experienced a rude greeter and an indifferent owner. Although it was not like this the first time, it should not matter what day you go. Good customer service should be everyday. So on this day they had a problem with me from the git go.



No one said sorry and I was treated like I had done something wrong. I gave my receipt so they could verify I had been there and I had spent almost $60 including a nice tip in their shop.

Another lady who came out and corrected my eyebrows, I found out it was the owner, seemed irritated so I asked if they stand behind their services (still politely with calm voice) because most businesses try to work with their customers. The owner said she did not want to do this service over and over again and it would be best I not come back again. Are you kidding me. Really? I was only there once. She also said that they have not had a problem in 4 years and maybe it was me. Who says this? I was not planning to have them do the eyebrow waxing again, since it seemed more like a skill issue and I can go elsewhere to have it done properly, because it also took my time and gas to go back over there, but the mani/pedi was done good, although more expensive than at my former salon.



I was floored and am extremely disappointed by the owner's response and there is no way I will return to this salon after being treated like this. I guess a salon can work for you, but don't ever have a problem or the owner will tell you, you're the problem. I absolutely do not recommend. Please, find another salon to go to.