West Oaks Animal Hospital

I have five dogs and have been a customer of West Oaks for over 10 years. Their staff are always pleasant, professional and caring. Something that is really important though is they are considerate in recommending services. When it comes to saying a pet needs additional tests (that can add up quickly). Some of mine don't need certain vaccines because they're not going to be in certain situations, such as a doggie daycare etc.and they not only understand that, they agree and want to save me money and save the pet from getting unneeded medicine. They don't want to overcharge, they want to take care of your pet properly. They always call to check on my dogs after treatment to follow-up. They are top notch and I would recommend them 100%.

We switched all of our fur babies over to West Oaks about 4 1/2 years ago, and we are so glad we did. We have 4 cats & 4 dogs and the veterinarians and staff at WO treat them like their own family members. We board our dogs at WO often, and I wouldn't dare leave my babies with anyone else. Absolutely top notch!!!

I will never be going to West Oaks Anmial Hospital again. Today I took one of my dogs in to get a 6 month booster and they told me I had a balance from when I got dewormer for another one of my dogs two months ago, so I told them that I was told that didn't owe anything at the time. Then the office manager came out; I told her the same thing, it wasn't a big deal, but that's just what I was told. Then she told me I was wrong and if I didn't pay today "we were done here" so I said "again, that's fine, that's just what I was told". So I paid a little over 50$ for then and today, the price wasn't the issue, I was just told that I didn't owe anything since I just brought a sample in and they never actually saw my other dog. While I was paying, a bigger dog was leaving it's room and it barked, so my dog barked back. The bigger dog got off the leash and ran over, so I caught it before it got to my dog. But the office manager kicked my dog in the side saying that she was "trying to break up the fight", but I already stopped anything from happening. Then she kicked her again. So I told her not to kick my dog, she said she was trying to break up the fight, I told her that I understood, but don't kick my dog. She said "oh my god, we're done here". I asked for a receipt, so she threw it at me as she left the front desk. I liked going to West Oaks because it was a little cheaper, but now I understand why with customer service like that. I will gladly pay a little bit more for better customer service elsewhere.

Been a client since 2005. Love the staff as they are all so knowledgeable and want what's best for my pet as much as I do. They genuinely show their love toward my pet and take care for whatever situation it happens to be. I really do appreciate their follow up on my pet's progress when necessary. I love them because they "love" my pet!!

Can't say enough about West Oaks they always treat my animals like their own. They understand that these little animals are part of your family,not only do they hold your hand in difficult situations, they follow up to see how you are doing. These vets have a hearts of gold and always go the extra mile. God bless you and your team.

This is a great clinic. Everyone is SUPER friendly and helpful. I feel very comfortable leaving my animals in their care. Thanks West Oaks!

The clinic was clean and the staff was very nice. Their video really makes me feel comfortable about boarding our dog during our next vacation. Plus they offer grooming now!