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        General Info
        Our goal is to be the most compassionate and driven insurance team for our clients that protects their dreams through our auto, home, business, farm, and life insurance products. We want to help anyone in need of a "dream champion" to protect their assets and liabilities in the way they want to do business.Facebook: djcolteragency Twitter: @djcolteragency
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        Other Link

        https://www.amfam.com/agents/north-dakota/fargo/david-colter

        Categories
        Insurance, Auto Insurance, Homeowners Insurance, Life Insurance

        Reviews

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        RH
        Rachel H.

        09/22/2016

        Overall
        Professionalism

        I am extremely appalled that a customer service representative (Sandy) would actually tell me to take my business somewhere else because she's unable to fix my account back to the way it was before it was screwed up, as promised. Instead of resolving the issue, which was their mistake, I should go somewhere else she says because she "can't make me happy." I also cannot believe how many times I was quoted one price and charged another and how many times I've been told someone will call me back over the last 9 months and nobody does. It was only after I asked Sandy today who her manager was and if I could speak with them that she said she would resolve this and get back to me. And for once, she actually called me back 30 minutes later and said I will now be charged the regular monthly payment I was making before they screwed up my account. Such a simple request taken months to fix. Save yourself the headache!

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        elliottmontana

        10/09/2013

        Provided by Superpages
        Overall

        D.J. Colter is as helpful as he is charming. He is clearly a man dedicated to his work along with being dedicated to each client he represents. Unfortunately, it is his rude, incompetent staff that dulls his charismatic charm and makes clients experience all the ugly sides of dealing with an insurance agency. Carol, a woman determined to let you know she has been with the company for 14 years and has never made a mistake, is far too interested in pointing blame at clients no matter what problem rises (big or small.) A handful of incidences include claims filed on the wrong vehicle, information not being sent to a third party, and just simply calling the agency with questions about policies that Carol has refused to look into. She has also been known to ask clients to leave the lobby if they show up twenty minutes early to a scheduled appointment. D.J. Colter is a fantastic agent and a very well mannered man, but his associate Carol is not going anywhere, which makes being his client a

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        Details

        Phone: (701) 235-6641

        Address: 4215 31st Ave S, Fargo, ND 58104

        Website: https://www.amfam.com/agents/north-dakota/fargo/david-colter

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