Madera Floors

Biggest mistake of my life. I contracted them in July to refinish my hardwood floors. The first time they came, they didn't make any effort to keep all of the sawdust out of my new HVAC system and the ducts were clogged with it. They also left chatter marks in several areas, the worst of which was a large "T" section that extended from the stairs to the front room, which they later attributed to "problems" they had with that particular sandpaper. Even thought the owner, Javier Flores, offered to redo the section (and put the offer in writing) while picking up the check for the balance, I couldn't get him to actually send the offer until several weeks later when I finally threatened a chargeback on my credit card.



When they arranged to come back on September 15th, they never showed and didn't return my phone call. It wasn't until the next day after I threatened a chargeback again that they came. After doing a test area and realizing that they couldn't match the color at all, they completely refinished the entire floor again but only addressed the chatter marks in the front room and did not fix the chatter marks between the stairs and the front room. They also messed up 2 areas in the front room (it appears that they missed it with the stain and the first two coats of polyurethane) and again didn't bring disposable filters to protect the HVAC system even though Mr. Flores assured me after the first time that they keep them on the truck just for this purpose. To make matters even worse, they didn't protect my stairs this time and got stain all over the bottom of my brand new top-of-the-line carpeting.



I waited all day on Saturday the 20th for Mr. Flores to come out and inspect the problem areas but he never came. He also didn't come on Monday the 22nd, the day for which he requested we reschedule. My only recourse now is to take them to court.

Dont know what happened but very unprofessional. They showed up late to start the job, the job itself ran over the scheduled time. Materials were not ordered correctly and seems like the job was started with one person and a rookie took over to finish and mess up the finishing details.

This is a very professional company and Javier is very easy to work with. Most importantly, our hardwood floor refinish came out beautifully.



We had a total of 5 companies come out to provide estimates. He was the only one to: arrived at our house on time, come in a vehicle that says, "I do floors" (not literally), have stain/finish samples on-hand, and provide references. His estimate was detailed as opposed to being simply a price and he was again, the only one that provided the estimate on the spot, as opposed to the next day, which all of the other contractors did.



On the job, Javier sanded our floors personally which made us feel very comfortable. The job, which consisted of sanding/staining/finishing 850sq ft of floors + stairs + shoe molding, turned out better than we even thought they would turn out. There were many imperfections from previous sanding, furniture indentations, and dark stains that are now unnoticeable.



A+ experience