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        Map & DirectionsDirections264 Valley River CtrEugene, OR 97401Write a ReviewWrite Review

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        We believe that buying and owning computers and peripherals, and learning how to use them should be fun. We're here to make that happen.

        General Info
        It is our goal to offer a retail experience second to none. To attain that goal, we make sure that the Mac Store offers our customers the widest range of products, support, and services of any Macintosh reseller in the Pacific Northwest. Our retail stores provide a friendly group of Mac experts who can offer you sales assistance, Apple Authorized service, application training (including Apple Authorized training) and post-sales support.
        Email
        Brands
        Apple, Bose, Brenthaven, Epson, Hewlett Packard, Kodak, Lacie & More
        Payment method
        all major credit cards
        Location
        Located in The Center Court of Valley River Center Shopping Mall in Eugene, Oregon.
        Neighborhoods
        Willakenzie, Cal Young
        Other Emails

        Categories
        Discount Stores, Department Stores

        Reviews

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        jonw65

        09/10/2012

        Overall
        I have to say, I will never EV...

        I have to say, I will never EVER shop here again!



        Why in the hell did this company get rid of "ALL" their talented employees, not to mention, the very same employees who gave a damn about customers and the products they sell?



        When I went into the store, an employee named "Alicia" treated me like I was an idiot. I came into buy a MacBook Pro 13-inch for myself to update my hardware. I already knew what I wanted, she approached me about five minutes after I walked in.



        I needed help with some questions about older software. I asked if she was able to help me concerning Lion when it comes to legacy software. Not PowerPC stuff, but post 2007 Intel based Mac's. She was rambling on about Rosetta, obviously she was not paying attention to our conversation. She continued on about Rosetta, about how I need to download and install this software no matter what. Then she went on to say that my "MS Office 2004" will work with Lion, that much I had already found out on my own. You need "MS Office 2008" or higher to work with Lion.



        I have other software that I already own like "Photoshop Elements 5" and other odds and ends, she didn't know if they would work. She told me to install the software first and if it doesn't work, just buy newer versions of the same software I already own. All anybody ever needs is to get the correct information to begin with, why should I use up my valuable time to do this? I couldn't believe this young lady didn't have enough sense to look it up. She was condescending the whole time, which I couldn't understand since I came in with a smile and ready to buy.



        All she had to do was the simple things to make a happy customer stay happy. Get rid of the condescending attitude, if you don't know, then say let me find out for you. This shows that retail employees care about paying customers. I had no choice but to walk out and head to Best Buy, where I hate having to go to do my shopping. But they got my business and treated me better compared to The Mac Store employees at Valley River Center.



        I use to buy everything from The Mac Store when they were located in downtown. It is really sad that I can no longer buy my Mac computers anymore from an Oregon based company.



        This happened back in late June of 2012.

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        Details

        Phone: (800) 689-8191

        Address: 264 Valley River Ctr, Eugene, OR 97401

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