Tri-State Appliance Repair

My washer quit after 12 years, and I knew it was going to be an expensive repair. After talking with someone on the phone at Tri-State, I realized it would be easier to purchase a new washer. Thank you to the sweet and funny lady who helped me out!

Such a great business to work with! I don't know what happened to the other person that reviewed them, but I've never felt more satisfied. They came out the same day I called in and had my parts put on the moment they arrived two days later. The technician that came out (I think his name was Steve) was very clean and respectful. I'm hoping nothing else goes wrong, but I wouldn't hesitate to call them again if it did!

I have used them in the past for a refrigerator warranty and inspite of my dissatisfaction with that experience I decided to give them another try. Worst decision I've ever made. I requested assistance with my washer that WORKED but made a loud sound when in spin cycle for super loads....after the service call the machine no longer works. I called to complain was offered the service call fee however, that doesn't return the washer to its original state. BEWARE owner/tech lacks honesty and forgets that it doesn't matter how long you you've been in business (27yrs)... Every customer experience matters...