Men's Wearhouse

** probably this store, not necessarily Men’s Wear House**

Poor service, poor communication, poor quality. Target customer is teenagers ..

Ordered custom suit because ‘tailoring’ was supposedly included. Turned into a complete ‘prom suit experience’

The problem is ‘what actually gets tailored’ it is not from the customers view but from what they think …

Re communications, ‘watch out if you have ‘ever’ ordered something from Mens Wearhouse as according to the manager (Jeff) the ‘system’ will pull that contact information … forget that I never gave them my address from 10 years ago …. Hmmmm .. I only gave them my Mass info .. they contacted me back with my Mass info … magically the ‘system’ auto filled an email from 10 years ago … and this is the ‘customers’ problem

Spoke to manager (Jeff) about my concerns and was totally defensive of his team (ie I must have had an old account … this is ‘what the system does … well if ‘you’ ever had this email/address then that is the problem’). His pony was that since I had an old record ‘that explains it’..’.

This is the MO of the store .. they do it their way … if you don’t like it ‘it is your problem. Took the suit (I already paid for it) and will get it trailered elsewhere

If you are 17-20 years old this model probably works just fine (prom, bachelor party, etc). If you are an adult, spend the extra $100-$150 and get real service, quality and value elsewhere

** I suspect this is totally a ‘store’ issue not a Men’s Wearhouse issue .. the pattern was the same …**