A Twins Mobile Detailing

This customer called and wanted her van cleaned the same day. We explained upfront that without seeing the van first, our estimate could change. Once my employee got to their home to clean the van and saw how bad it was, we let her know it would be an additional $30. This customer wanted it done the same day, and we started the job in the late afternoon. Because the van was so dirty, it took a long time and we ended up working until it got dark and couldn't see very well. We told her because the light wasn't good, we really couldn't see as well as we should. We told her then that if there were any problems, for her to call and we would come back to take care of anything we might have missed. She payed for the services and tipped my employee as well. The customer called back to complain that the van needed additional work, and I told her "No Problem!" We set an appointment, and my employee and I went out to see what she needed. We took care of her requests and she thanked us when we left. I thought everything was fine. If she still had additional concerns, all she would have had to do was call and I would have gone out again to take care of it. There isn't much we can do when it gets dark and we can't see real well. It is a common practice of ours to tell the customers that if they see something that we missed, to have them call us so that we can come back out and fix it. We stand behind our work. Thank you, Julie S. Owner)