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Ford Motor Company World Headquarters

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Kay R.

03/09/2018

Overall
Expertise
Professionalism

I love Ford Cars , my very first car was Ford LTD. then I purchased Mercury Sable , right after warranty ended Transmission broke, it was 40,000 miles on it. No help from Ford or Dealer.
Again on 2011 I purchased Mercury milan , took very goog care , got oil change on time it has only 36,800 miles on it and Steering Rack broke. I am so upset , it will cost me $2,000 to fix the Car. I also paid Ford in full for extended warranty but that expires. My question is , how Steering Rack can break when it is been driven under 37,000 miles. Ford should responsibility to fix the Steering Rack . It is so hard for retired person to spend money like that. Now I am so disappointed with Ford , I can,t buy any new car from them. I never liked foreign cars but now I have to go with Honda or Toyota
Me and my friend purchased cars same year , I bought Mercury Milan and she bought Honda Accord her car has 60,000 miles and has no problem and my car has 36,800 miles Steering rack broke. I like to buy made in America cars. but Ford has to stand behind. Ford Mercury cars have high price and LOW quality I request Ford Co. Please send me the part steering Rack @ No Charge and I will pay the labor.
How the big part Steering Rack can break on under 37,000 miles. May be it was faulty Part. I would like to hear from Phil Perry customer relations at Ford Co. MI

JF
Joseph F.

09/22/2016

Overall

I bought a new 2017 ford escape the headliner is messed up I did not notice it until I signed all the papers I showed it to bob bell of glen Burnie and was told that's the way they came I do not belive it. can I get some help I have always trusted in the ford products and I cant belive they would let this go

DS
Deanna S.

09/06/2016

Overall
Expertise
Professionalism

We bought a 2013 Ford Fiesta in Aug of 2015. Since then we have not been able to drive the car 5-1/2 months of the 12 months we have had it. Major repairs have had to be made on a car that has under 100,000 mIles and was only three years old when we purchased it. I understand that things will go wrong when purchasing a used car but not two or three thousand dollars worth starting 4 months after purchasing it. Buyers beware, Ford does NOT stand behind their product and will NOT help in anyway. Call their customer service and they all say the same thing, "we are sorry and understand your frustration but there is nothing we can do." That old saying people say about Fords, in our dealings with them it is so true. I tried to list all the repairs but it goes over the limit if that tells you anything. Just know we have paid $1121, plus $150, plus whatever it is when we finally pick up our vehicle on Friday, Sept. 9, 2016.

BO
Bud O.

07/12/2016

Overall
Expertise
Professionalism

Just got my new 2016 Ford F-150. It will make a nice addition to our 2015 Ford Escape and our 2014 Shelby GT500.

Ford is making outstanding vehicles.

Bud Olesen

Details

Phone: (313) 323-9100

Address: 1 American Rd, Dearborn, MI 48126

Website: http://www.ford.com

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