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Phone: (815) 477-8889
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06/11/2010
Rented a canopy w/sidewalls, tables and chairs for wedding. Canopy had holes in the roof, it could not hold the sidewalls I was told would work so it collapsed, chairs were in poor condition. Left a number of messages, emails and pictures did not call me back! I was panicked as I had 100 people coming and no shelter. I had to badger them to call me to get get resolution - I had to return it as I didn't want it to collapse on guests and have people get hurt!
Paid over $700 returned as I -NEVER COULD USE IT! and only refunded $170! Poor business people, not customer service oriented. Stay AWAY!!! GO to Ralphs, ED'S rental anywhere but to Grand Rental.
Details
Phone: (815) 477-8888
Address: 150 N Main St, Crystal Lake, IL 60014
Website: http://www.grandrental.com
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