Hampton Inn Tuscaloosa-East

I recently stayed at a Hampton Inn in Tuscaloosa, AL on interstate drive this past Monday. We typically stay at this hotel twice a year reserving up to 18 rooms each time. This visit I reserved 9 rooms. We have had problems with our stay in the past but always chose to overlook them because our group likes Hampton hotels. This past stay has been by far the worst stay I have had and has been meet with no apology or recourse from the hotel or its staff. The first issue was when the reservation was made over the phone for the 9 rooms, I had asked if it could be one charge and not nine. It was towards the end of the month and I was limited on how many transactions for December cycle. The second thing I had asked, was if there was going to be an incidental charge for the stay. I was assured that it could be done with one charge and that the hotel really didn't have the extra services that they would need to charge an incidental fee. (I get by successfully in life by doing what I say I'm going to do.)



Upon arrival to the hotel I go to check in my 9 rooms and I am first met with everything that I was told over the phone was not going to happen. The front desk clerk informed me that it was impossible to charge all my rooms to one charge and that every room would have to have incidental fee add to it. I informed the front desk clerk about my phone conversation I had upon making this reservation. She informed me that it was the system/corporate office policy that she had to charge my card nine separate times. At this point I had no choice but to reluctantly agree with what she was telling me. When it got to the last charge my card was declined. My thoughts at that moment was (How is that possible? I had over $1,600 on the card before I got here.) Well after being embarrassed in front of the other guest waiting to check in. I stepped to the side to call the credit card company, to find out what the issues was. What did I find to my surprise but there was a charge of $870.93 on my card at 6pm that day. Where did this charge come from I wondered? My bank informed me that it was a charge from Hampton Inn in Tuscaloosa, AL on interstate drive. So along with the eight other charges the front desk had just charged to my card all my funds had been completely depleted. I could not buy supplies for my job or feed my crew because of Hampton Inn. I had to get special authorization just to be able to pay for the last room at the hotel.



Issues my employees had with the hotel. I was told that the selection from the breakfast area was very limited. Also, nothing seemed to be fresh. The a/c in the workout room would not work and made it hard to workout. That the rooms on the second floor had a mildew odor to them. The carpet throughout the building was dirty. And one employee had hair all over the bathroom.



I have called the hotel multiple times to invoke upon or inquire about the 100% Hampton Guarantee......I'm still waiting. Now I have logged on to my account that not only has I not given double points per the promotion I signed up for but have not received points for the rooms I booked. I had overlooked all the issues we experienced with this hotel because I'm not one that likes to complain but man, this has just been one of the most terrible overall stays with Hampton I've had.