Spelios and Assoc.

In Aug 2011, I went to Spelios & Assoc. for crown work on a tooth. My tooth preparation went as expected thus no problems. However, I came back a few weeks later for the crown fitting (where the crown is checked for comfort and bite) and that's where the troubles began. The dental assistant drilled a few times for correction but to no avail (my bite was still off). She stated "let me go get the head Doctor for there was no where else to drill." After looking at my crown I concurred with her statement, for my crown had a "thin area with a gray spot." She went to the head Dentist/DR. Saed Nabi (#DN0128321) for the next move. The Dr. came in and did some adjusting to my upper fillings (which I wonder why that was necessary since they has taken a mold imprint). Dr. Nabi acknowledge the "thin area" on my crown but stated "it wouldn't be a problem." Now, we are fast-forwarding to May 2012 (9 months later). This new crown begin to have a throbbing pain where I couldn't function. I returned to Spelios & Assoc., and learned Dr. Nabi no longer practiced Dentistry there. I saw the new Dr. and explain how this tooth stay "sensitive much longer than any crown before, esp. in the "thin area." The new Dr. there explain the pain was from the root/nerve aggravated and was probably due to some infection (X-rays were taken). Because the crown was still under warranty, I was protected to get it replaced. The issue became who's going to cover the root canal and was the crown's "thin area the culprit?" I was told that since Dr. Nabi did the crown he would have to redo it along with the root canal. Meanwhile, Spelios & Assoc. would forward the entire process to the Regional Doctor (Dr. Ross) for review. I make an appointment with Dr. Nabi at his new location ( zip: 30022). The crown is pulled off and there's not additional decay on the tooth nor infections were found, but that my nerve was closer to the crown's surface than all my other teeth (REMEMBER THAT"THIN SPOT," that perfectly explains the extra sensitivity). I paid for the root canal and I'm waiting on the Regional Doctor's assessment. Thirty days later, and you guessed it, Spelios & Assoc. did not send me a single correspondence about the review and grew agitated when I stated it was unacceptable. A complaint has been submitted to the Dental Board for record-keeping. It is most important for patients to know they are some practices that forget we are patients FIRST. That patients have the right to file a complaint against their licenses when service is unsatisfactory. I feel Spelios & Assoc. is in fear the complaint being on record for the public bearing and there's a "dark horse" as to why Dr. Nabi fled their denistry. There was much finger-pointing in this process and truly I was the only one affected by it. I strongly feel it was a cost-saving measure to "force" that crown to work (drilling the porcelain down to its lowest point) verses sending it back to the lab for a remake (a possible Spelios Dental Policy). You can decide for yourself (but I wouldn't go near there)!

My son has had an appt. (December 14) for a cleaning for months now. Five days before his appt. date/time, I was called by an office staff member and informed that 'a decision was made to close the office for the rest of the year (beginning Dec. 14)'. Why can't they wait and fulfill the appointments that were made before they decide to take the rest of the year off? I asked when he could be rescheduled and was given a March date. This is NOT good business. I will be looking for a new dentist! The people there are very friendly but this does not make up for the bad corporate decisions.

Don't go here. I went in with a minor irritation on the right hand side of my mouth. The dentist here decided that I had a much more serious issue on the left side of my mouth. (I had NO PAIN on that side at all - at least I didn't until he decided to work on my mouth). He started with a filling, then ended up with a root canal. Now today - 5 days later, I am still in some serious pain. My tooth didn't even hurt until he started to work on it. I am on antibiotics and on pain meds and tylenol. None of it seems to be touching the pain. I sure do regret going to this dentist.



I would also like to add - that for this dentist to be fairly new in business - They seemed to have a lot of antiquated equipment (i.e., film x-rays versus on-line, some of the equipment was either broken or didn't work properly).



I also want to add that be careful with their estimates. As a part of one of my estimates, they were going to charge me $125.00 for a Rotadent. However, a flyer they had on their wall stated they were selling them for $99.00 to current patients, so why is there the increase?

The dental service I receive is just fine. The probem I have is with the billing. My dental insurance provides me with a dental fund. Any dental service done is paid from this fund, if the service performed is a covered service. On April 1, 2009, I was told to pay $163.00, which I did. The billing office then billed my insurance company. My insurance company issued them a check for $183.00, which was the agreed pricing for the procedure performed. On May 6, 2009, I went in for another procedure, was then told to pay 228.00, which I did. Then the billing department billed my insurance, they in turn issued them a check for $182.00. This was the agreed pricing also between my insurance company and the dental office. The money paid out to the dental office came from my dental fund. So, the $163.00 and $228.00 I have paid to them should be refunded to me. I have told them on numerous occassions, I prefer my refund rather than a credit. I still have money sitting in my dental fund. I have called and left several messages and even e-mailed them on a couple of occassions. I did receive a couple of phone calles from the office manager, she seemed to be trying to be helpful, but I haven't got my money back yet. I have been patient long enough. I understand the dentis office has got a new computer system and are trying to work out the kinks. But come on now, the billing system isn't accurate in the 1st place. I need my refund.