The Chinese Kitchen

Forty seven food & safety complaints???
Search easily at "ca health and safety"
https://hsdmobile.cchealth.org/ffinspectionsearch/InspectionSearch.aspx

I came in here with a co-worker recently, and we were blown away by the disgusting levels of dirt and grime while waiting for our food.

Service took forever, and while sitting next to the air conditioner we noticed the dirt and dust blowing out, poor people who actually ate here!!!

When I got home I saw this place has FORTY SEVEN major food safety complaints, some MAJOR related to sanitation or proper food storage.

This place doesn't get it and doesn't believe in customer service. I tried to talk to the owner but she blew me off and went back into the kitchen.

Zero stars!!! When I want to skip cooking for the night, I don't want to get e-Coli or c-diff. This is 2016 we can wear gloves, store food at proper temperatures and train our employees to not smoke in the food prep area!!!!

Nicole & Sydney & Kirk

I'll make this short. I am horribly allergic to shrimp - to the point that I died a year ago from an allergic reaction.



Upon ordering at Chinese Kitchen tonight, I was quite adamant on asking if the food being ordered had seafood in it. The answer was no. Not more than 10 seconds later, the party I was with said they wanted to change what was being ordered, so it was changed.



I did not ask if there was shrimp in the new soup; there was no indication from the menu that the rice soup had seafood in it.



After eating half a bowl of the soup, I began having hot flashes, breaking out in hives, and itching. This is the beginning of an allergic reaction. With a bit of exploration into the soup, my spoon brought out a large shrimp.



A call into the store was received by, "You didn't ask specifically about that dish..." and "You're just trying to cheat me."



Well sir - as a paramedic and an individual who has a severe reaction to shellfish, your horrid customer service, and more importantly, your staff's inability to utilize common sense to advise the customer that new dishes contain a death sentence inside of them is astounding. Please note that while the customer may have changed their menu item, their allergy to seafood is not selective and present only during the consumption of some dishes.



Lastly, your arrogance is unbelievable. In this case, (which is not always the case) the customer is right. Had I of died secondary to your staff's negligence, the price would have been far higher than the $10.00 you attempted to give me in between blaming me for not asking about every dish that was served.



To be fair - the beef and chicken dishes were really good. But this review is not about the quality of the food; this review is about your establishment's incompetence and its lack of even a hint of an apology after putting my life in danger, literally.