Bay Area Doors

I was referred to this company through a service request from Fidelity Home warranty. I checked the reviews on yelp and was concerned because of the poor reviews. When I spoke to them on the phone they seemed knowledgeable, not the friendliest of people but knowledgeable none the less, so I decided to give them a shot. I explained to them that my garage door opener was very old and it suddenly decided that it would not open more than 1.5 feet off the ground. They told me they would send a technician out the next day. Little did I know that my experience was going to be similar to what I had read in the reviews. My wife was at home when the technician showed up unexpected an hour early without notice. The technician lubricated the moving parts and simply increased the up force of the garage door opener. He told her that the garage door opener was old and if we had any issues in the future it would have to be replaced. He told her that if we don’t want to have issues with the garage door opener we should not use it as much (who has a garage door opener and intends to not use it? We park our cars in the garage!). He then asked my wife if I ever lubricated the moving parts, she told him that she was not sure. He wrote in the service order that the problem was due to improper maintenance. When she told me what the service order said so I called the office. I spoke with Adam and explained the situation. I asked him how they can write that there was improper maintenance without even talking to me? He then became defensive and started to interrogate me on my maintenance practices, including what parts I lubricate and with what type of lubricant. I think I caught him off guard when I told him the exact proper maintenance procedures including clearing it of any debris, lubricating the rollers with a silicone lubricant, lubricating the rails and other metal moving parts with white lithium lubricant every 3 months. He then told that there were other contributing factors including aftermarket Styrofoam insulation (which was not installed by me and only has a combined weight of 2 lbs). He refused to remove what was said on the service order and stood by what the service technician had written. The bottom line is don’t do business with this company, it’s not worth it. They have poor customer service skills and make stuff up to try to pass the blame on the consumer. If you get referred by a warranty company, tell them that you would like a different contractor, they have other contractors that are honest hardworking people.