Mobil

DO NOT USE THIS AUTO SHOP IF YOU HAVE IGNITION INTERLOCK!!!!!



I was obligated to check in with this place on a monthly basis, due to a DWI conviction. I take full responsibility for my actions, and I have paid all of my judicial and informed consent requirements throughout this process. However, I can not begin to express how much I dreaded going to these mechanics month-to-month for recalibration and payment of ignition interlock fees. They do not allow appointments, yet EVERY time I would go there, they would act irritated, and say things like "Gee this is gonna be at least a two hour wait, ya sure you want to wait?". The hope of the associate revolves around me leaving, and there intention was to steer me out of there. Guess what? I cannot DRIVE unless the calibration and ignition interlock monthly payment happens! So whether I have to wait 20 minutes (which is really what it took once I put my foot down by stating that I had no choice but to wait) or 2 hours, it is a moot point, because without the payment/calibration I CAN'T DRIVE! They also, I might add, throw in a 20 dollar fee if you were to decide to get a recalibration on the weekends. I have already paid dearly for my mistakes! I have the opportunity to operate a vehicle, and I am thankful for that, but I really do not appreciate the condescending tone of the associates at this auto shop. Very unfriendly! Sometimes they don't even look up from their computer to acknowledge your presence. I was waiting to be helped one day, and one of the associates literally said "What do you need?" Excuse me? I'm a paying customer! It is just a horribly unprofessional thing to say, particularly when you are not even willing to look up from your computer while you say it!! There were several mishaps related to incorrect charges on my ignition interlock account, and I had to protest on several occasions. My protests were not taken seriously, and they often argued with me, until they realized that I was right. If you are participating in smart start ignition interlock program DO NOT GO HERE! There are several other locations who are much more respectful and professional than these clowns. If it wasn't for the proximity of this location to my job, I would have never, ever used this place for my calibration/payment center. I can not repeat this enough, DO NOT GO HERE FOR IGNITION INTERLOCK! It is not worth it, and it really makes the DWI consequences even worse.



*On a side note, although I do not bring my own vehicle here for repairs, I often overheard the way they spoke down to customers (particularly women, the elderly and English as second language speakers), using scare tactics and an almost aggressive tone when customers displayed any type of hesitance to utilize their shop for repairs. As I waited, It took everything in me to NOT scream to these people, "Don't get the repairs, go somewhere else!" If I could rate this place with less than one star, I surely would.