Brock's Locksmithing

I needed locks changed on the doors of a house I own on the outskirts of Chowchilla (approximately 4 miles south of the city limit) and spoke to a "Zack" who answered the phone when I called Brock's Locksmithing. I won't go into Zack's poor customer service skills over the phone, which was the first hint that I should have passed on Brock's Locksmithing. I made an appointment with Zack for someone to meet me at my property at 10:00 a.m. the next day. I arrived at the property on time and waited about 20 minutes past the hour as no one from Brock's had yet to show up. I called their office and the call went directly to voicemail with instructions from Zack ("This is Zack at...") to leave a message of which I did asking if there was a problem finding the address. By 10:33 a.m., still no Brock's Locksmithing so I called again and left a voice message to cancel the service call as it was apparent no one intended to show up. I don't know what happened that caused this level of unprofessionalism and as thing review is being written four days after the appointment no one has been courteous enough (or in this case, man enough) to call to reschedule or offer an explanation or apology for the "no show." I guess the locksmith business is booming in Chowchilla, CA and Brock's Locksmithing can afford to blow a customer off.

Fast friendly service, would highly recommend