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        West Geauga Veterinary Hospital

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        Veterinary Clinics & Hospitals
        (1)
        CLOSED NOW
        Today: 7:00 am - 5:00 pm
        Tomorrow: 7:00 am - 6:00 pm
        Years in Business icon
        84 Years
        in Business
        BBB Rating icon
        Accredited
        Business
        (440) 729-9584CallVisit WebsiteVisit WebsiteMap & DirectionsDirections12498 Chillicothe RdChesterland, OH 44026Write a ReviewWrite Review

        More Info

        General Info
        We at West Geauga Veterinary Hospital are committed to providing your pet with the best possible care. Dr. Pappas, Dr. Stone, and the staff at the West Geauga Veterinary Hospital know how important your pet is to you and your family. The human-animal bond is a thing to be treasured. We promise to devote all our skills and compassion to your pet's care. We will give you our best advice and diagnosis, treatment, and wellness care, and work with you to see that your pets stay happy and healthy! M-W-TH-7:00AM-7:00PM-W-F-7:00am-5:00pm-SAT.7:00AM-1:00PM
        Email
        BBB Rating
        A+
        BBB Rating and Accreditation information may be delayed up to a week.
        Services/Products
        We offer complete medical, surgical, diagnostic, dentistry, and pharmacy services. Puppy/kitten wellness/vaccination visits. Annual physicals, vaccines, heartworm, and fecal testing. Weight loss strategies for pets. Boarding, Bathing. Therapy Laser. Exams and treatment of birds, reptiles, pocket pets, ferrets, hedgehogs, mini-pigs, chinchillas, rabbits, sugar gliders, etc. Bird wingtrim, nailtrim, and beaktrims, mini-pig tusk and hooftrimming. Healthy Senior Pet Screening. Orthopedic Surgery. Blood Pressure, EKG, Eye Pressure. Diagnostic radiographs, including OFA hip x-rays to rule our hip dysplasia. Dental prophylaxis, polishing, fluoride treatments, Ora-vet sealant, surgical tooth sectioning and extractions and oral gum-flap surgery. General surgery--spaying, neutering, declawing. LASER surgery--decreased pain, bleeding, inflammation, and infection. Soft tissue surgery--eyelids, entropion, bladder stones, tumors, exploratories, c-sections, anal sac removal, lacerations, abscesses Pain management for arthritis, post-surgery, cancer. Casts and splints and bandaging. Reproductive work--artificial insemination, fertility. Behavioral consultations on separation anxiety, senility, litter-box problems. Allergy and dermatology problems. Prescription flea control-Capstar, Frontline, Revolution, Sentinel, Program injections(cats). Stocked pharmacy of many drugs, including Rimadyl, thyroid, heartworm control, wormers, antibiotics.
        Brands
        IAMSHillsHARRISON
        Payment method
        discover, visa, mastercard, all major credit cards, cash, check
        Associations
        American Animal Hospital Association,American Veterinary Medical Association
        Other Link

        http://www.westgeaugavet.com

        Category
        Veterinary Clinics & Hospitals

        Reviews

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        JG
        Joshua G.

        11/29/2021

        Overall
        Expertise
        Professionalism

        The most disappointing service I have ever received from a veterinarian. I took my bird in to trim his beak twice here. The first time, they trimmed his beak and ran a droppings test on him without my authorization. Instead of a ~ $25 charge, I ended up paying $75. I was surprised with the charge, but my bird was slightly sick, so I accepted it this time.
        For the next visit, my bird was perfectly healthy and all I requested was a beak trim. Dr. Pappas came to my car to take my bird, where I specifically confirmed, "Just the beak trim today, right?" She said "Yes." Another lady came back with my bird and the charge: $75! I was distraught. When I asked what the charge was for, they stated that they had to run another test on him as part of protocol.

        I was in a rush so I decided to leave and call back to settle things later. When I called, the secretary stated that we do not do refunds. I stressed that I was a college student with not much income at the moment and I did not permit or ask for any testing to be done. They didn't seem to care and I never got a refund.

        To top it all off, my bird has been very sick recently and I struggled to find a vet during the holidays. Out of desperation, I called them to schedule an appointment. But get this, the secretary told me that in the system, the doctor marked down that she will not see me again due to the last 2 visits. All I did was call to try and get my justified refund for a test that I did not authorize after the second visit. Correct me if I am wrong, but I do not see myself in the wrong here. Matter of fact, I should be getting a free appointment due to the $100 I was robbed of. It is clear that the service here is mainly concerned about income and could not care less about a pet's well being and the social determinants of the owners seeing them. Not only would I not recommend this vet to anyone, but I discourage them to support her unethical practice. Quite possibly the worst service I ever received.

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        Details

        Phone: (440) 729-9584

        Address: 12498 Chillicothe Rd, Chesterland, OH 44026

        Website: http://www.westgeaugavet.com

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