Nickson Home Service

*Update*
It's 11/1. No dishwasher. Now Nickson is claiming that it was supposed to be delivered to me by Costco rather than they deliver it. Never mind the fact I have the receipts that say otherwise. Nor was it ever mentioned when I spoke to them last week. I don't think I've ever dealt with such an inept business.

Ordered a dishwasher from Costco to be installed on 10/28 between 1:30-5:30. No on called or arrived. I called at 5:30 and was told the installer was still on their way after another customer. I called again at 7:30 and left a message. Called again at 9:30 and left a message. Called on 10/29 at 9am (time of opening) and left a message. Called again at 10:30 and left a message. Called again at 11 and FINALLY got someone to pick up the phone. No explanation as to what went wrong and the "best" they can do is reschedule for 11/1. Absurd. The biggest problems are the lack of anyone calling me to let me know that they would be late, let alone need to reschedule. I will be recommending that Costco no longer use their services.

They were contracted by Sears to deliver a dishwasher on Thursday. When I contacted them to provide a better number they said they dont deliver on Thursday and wanted to schedule for the following Monday. As I purchased from Sears due to the assurance it would be delivered in 2 days time, I balked, and they said they would deliver on Sat. I got a call the following day stating they would deliver and install the dishwasher between 11:30am and 3:30 pm.
At 2:30 they call to state they are running late and would be there at 4:30. At 445 2 calls were placed to find out where the dishwasher was. They lied and said they called and left a message at 3:30 to state they would now be there at 5:30. Checking my phone I verified, no call, no message since the 2:30 pm call. The individual who allegedly made the call was not there at which the individual now claimed she made the call.
I immediately called Sears to complain at which time they called the establishment and were greeted with more bald faced lies about how they told me they would be at my house by 6:30.
After complaining to Sears about their horrendous customer service and professionalism, a gentleman called back to make excuses for the installers who never once called to tell me they were running late, and how they would get the job done today if we still wanted it. When asked when they could reschedule, rather than offering to do the installation first thing Monday morning, they said the might be able to do it Wednesday. As this was unacceptable I told them if the assured me it would be delivered and installed today, my wife and I would wait.
We canceled our dinner plans for our anniversary, and ate the cost of theatre tickets, and of course they never showed up and never had the courtesy to even call and apologize.
I would never recommend this company to anyone for anything, and by the time I am through I will make sure Sears cancels its contract with them.